We had a delightful stay at Hotel Palazzo Caracciolo in Naples. The hotel was impeccably clean and the staff were exceptionally friendly and welcoming throughout our visit. Our room was spacious and comfortable—plenty of room to relax and unwind—with strong attention to modern comforts. The hotel is located only about a 15-minute walk from Napoli Centrale station, which made getting in and out of the city very convenient. We dined in the hotel’s garden-style restaurant, which offered an especially lovely setting—surrounded by greenery, it felt peaceful and charming. The food was outstanding, showcasing classic Neapolitan flavors with flair. It truly elevated our dining experience. The property itself is housed in a former grand palace—originally built on the foundations of a medieval castle dating back to the 13th/14th century. All in all, this hotel combined history, comfort, and friendly service seamlessly. We highly recommend Hotel Palazzo Caracciolo to anyone visiting Naples and would gladly return ourselves!

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Knew little of Naples. Needed only one night. Traveling solo as female worked out superbly. First rate hotel. I had a duplex room! Everything was in order. Nice amenities! Bed and bath were divine. Water etc in mini fridge. Staff was kind and very helpful as I needed ferry, and taxi detailed information. Beautiful historic building, renovated with that Italian flair.

Naples is chaotic...Went to eat pizza and joined the chaos in a local cafe a few blocks from hotel. Kind service and a classic Napolitano pizza took my breath away: beautiful..plus waitress put my leftovers in a box, which made one satisfying breakfast with in room coffee.

The hotel has recently been refurbished and the building itself is very interesting. The restaurant was unusual but it had everything we needed. One of our party particularly enjoyed the use of the gym. The reception staff are very helpful indeed.

The bar was in a separate room. It was a little bit dark and we didn’t use it because it was not very inviting.

The hotel is an old palace and the communal areas were beautifully decorated. The breakfast was excellent and I also had a lovely salad in the evening in the bar. The barmen on both nights were excellent and helped us choose a lovely local wine. The hotel was very conveniently situated and so we were easily able to walk everywhere we wanted to go. There was a lovely outlook from our room.

The rooms were a little tired, one chair was very badly stained and certain areas needed to be repainted. However, the room was spotlessly clean.

Luxury hotel in a great location! I'm totally satisfied with the room.

There was a night club kind of event in the patio of the hotel and the noise bothered me a little bit. After check in, it took about 2 hours until we finally got our suitcases. If we had known, we certainly brought them up to the room by ourselves. During waiting time, we called the receptionist multiple times but it didn't help.

The Palazzo is an oasis of comfort in an area of Naples that is still wonderfully gritty, noisy and Neapolitan, modern calm in the city of Elena Ferrente and Vitoria de Sica. Walking distance from the Anthropological Museum and restaurants, where tourists don’t go.

If you want the beach, touristy places and shops, this is not the neighborhood.

The location is good for getting to the airport and for getting around the historic old city. The staff were helpful and friendly but they could have led us to the room. The room was comfortable and clean. If you want to see the real Naples this is a good location to go to Spaccia Napoli and Via Tribunale. They are now walking areas, for the most part, so a very vibrant and fun area to take in the Naples vibe.

If your room faces the street, it is a major road so there is noise. Don't use the hotel ATM to change money! They charge a 12% conversion fee. That's about 2.5 times the rate at a bank ATM. Might want to have the staff lead you to your room the 1st time. Finally, there was a wedding and the sound does travel.

Everything was so perfect .. everyone was great and so helpful... Especially Carlo at the bar . He was so helpful in every aspect of my stay from taking care of us with food, drinks and things to see and do in town ....THANK YOU SO CARLO .... finding out it was a Hilton Hotel after booking explains why everyone and everything was great

A very impressive historic building that preserves its old charm and grand architecture. Hotel has been designed to keep its old beauty mixed with modern facilities.

Just one small observation - to check and refill toiletries in the bathroom regularly.

The ambiency of the hotel, the quality of the service, the style of their newly refurbish rooms. The location near to the old city. It is only 15 - 25 minutes by taxi to the airport.

Can't wait until the whole hotel is refurbished.