Everything! We upgraded to a deluxe room that had an amazing image of Klimt's The Kiss on the ceiling .. a fabulous big glass fronted balcony overlooking the pool/gardens & in the far distance the city lights twinkled at night. The bed was very comfortable, the ensuite facilities were excellent and the standard of housekeeping was impressive.

A very small problem was searching out a member of the dining staff to place an order for a cooked breakfast in the mornings. The Staff in general were very pleasant and helpful, and eager to please .. but it would be good if we were asked if we wanted any hot food in the mornings, rather than have to look for someone to ask for it.

Amazing spa! Most relaxing area and pools included in the price of our hotel stay! Towels, gown and slippers included!!

Staff on the bar were non existent, very long waits for drinks. Outside of dining times too so wasn’t very busy. Reception staff could have taken order but were sat there asif they hadn’t seen us. Would have spent a lot more on drinks if we were served quicker. Put us off buying drinks so due to the experience in the day we went to bed earlier in the evening which was disappointing as we had planned on having evening drinks on the terrace. Due to location there’s nothing in the local area for nightlife so with the hotel not able to meet this either it was disappointing.

Really a wonderful hotel highly recommend. Ended up extending our stay by one night. Absolutely gorgeous spa. Really nature fused and luxurious with a gorgeous heated pool and sauna room facing the mountains. Restaurant was excellent - great service and taste. The bathroom and balcony to our room was lovely modern and peaceful. There is a sort of spa scent in the corridor. The only small note is about the rooms. The bed was great and everything was clean and warm but there were a few marks on the walls which meant upkeep could be slightly better. Just small little fixes! But truly this should be a 5 star hotel. Lovely attentive staff. Also the breakfast is great and better than some prestigious five star hotels we have stayed at.

The property was very clean and the staff were simply amazing. They upgraded our room, which was modern and functional. The spa was simply exceptional - rarely have I been to such a nice spa (even in 5 star hotels). The fact that the stay gives you complimentary access to it makes the Hotel such a gem. Lastly, their restaurant AROMA is incredible. Excellent food, well trained staff and a great price point. All in all the stay was fantastic, they even allowed for a 30 minute late checkout which was appreciated. If I could give a very small advice to the hotel it would be to cover up chips on the walls and these little imperfections in the room. It would boost them up even more to what is already a great hotel-spa combo.

Fantastic spa facilities and the hotel is modern throughout. It is very relaxed, perfect for getting away from busy city life and switching off. We will return!

The food and drink took very long to be served each day, at the pool and restaurant. Maybe they need more staff to help out. We didn't realise how far it was from Bergamo, its not a complaint of the hotel but worth knowing that it will cost €50 in a taxi if you plan on using the hotel as a base for visiting the city.

Stunning resort, the interior design is fantastic. Spa itself is great and very clean. Staff are very helpful. Food at the restaurant is delicious - lots of little complimentary items included. Rooms are lovely and very quiet which is perfect for relaxing.

Difficult to get to without a car however to be expected for the exclusivity. Closest public transport is Nembro Centro tram station and it’s a 25min walk uphill from there which is fine if you don’t have suitcases and nice weather/during daylight as no street lighting. Thankfully we were able to organise transport with the hotel for a small fee (many thanks to Antonio, Ettone and Mateo)

An absolutely fantastic hotel and spa – we were very surprised by how well-maintained everything is and how beautifully the hotel is built. The spa is a story in itself; it's large and spacious, offering everything you could wish for in terms of relaxation and enjoyment.

Compared to the other hotels we visited on our trip to Italy in the same price range, the breakfast was a bit disappointing. The juice was concentrate, not freshly pressed. We weren’t asked if we wanted more coffee or tea, and the selection of bread and breakfast items was not as extensive as one would expect from a hotel in this class and price range.

One of the most amazing showers I've had in a hotel, combined with incredible views from the balcony. Every member of staff was friendly and helpful.

I think when paying EUR 300 a night for a room, access to the pool should be included (although I do agree on keeping a spa pool child free)

What a gorgeous hotel. You will leave relaxed. Spa was lovely - loved the plunge pool and sauna with a huge window overlooking greenery. Don’t miss dinner at the restaurant - duck gnocchi, I will remember it forever. Staff very friendly and helpful. Lovely breakfast with a lot of choice. I personally loved the teabags that you can fill with any loose leaf tea you want - very posh!

Nothing, it was a great stay.

It was amazing, nice view, placing close to high road, and a lot of help from the staff

The fact that we assume, a place named piano “relax” hotel will not charge us for getting in the pool or sauna. We felt that we rather choose to pay a bit more, and get eggs any style, and get in the pool instead of paying very cheap than extra pay on every small addition.