The staff were very helpful and friendly. We needed to store our bicycles and they arranged a secure room. The room was clean and a decent size. We ate at the restaurant which was very nice.

The shower was a bit small and leaked when u were using it, so the floor was soaked, which is right in front of the toilet.

The staff was excellent. They went above and beyond to help me and my group. Incredibly kind, friendly, and helpful. It's always difficult dealing with a group of 20+ people but they never once made it seem like they were bothered by us even when our situation was definitely a bit annoying. We will definitely return.

Very close to the railway station for our planned trip to san Gimginano ( if walking go through the under pass ) we didn't at first and got lost restaurant food was excellent and reasonably priced with great service. The family room was spacious clean and comfortable, a good selection of breakfast options, all the staff in the hotel were courteous professional and friendly. I must mention the wonderful RENE at the front reception anything wasn't a problem always had a cheerful smile even under pressure every hotel needs a Rene .Thankyou

The bed pillows were cheap and thus flat and uncomfortable. Leak from the roof (5th floor) running down the bathroom wall ,and English tea 🍵 why is it such a problem == large tea pot two tea bags with a lid to keep hot ,small jug for the milk

The room was really beautiful. All new and marble all over the bath. Benjamin at the front desk was the best. We came in from a long drive and wanted to sit in the lobby for an hour until the room was ready. He instantly made us feel welcome and he made the arrangements to check us in early without our even asking. Beautiful place and people.

Everything was really beautiful.

Very nice family owned hotel. The key thing for me was to get a quiet room. They certainly delivered on that. The staff were great and could not have been more helpful. The restaurant was good and the prices were very reasonable. I’d definitely recommend it.

Nothing

Good position for whoever goes there for the clinic, very close by, also a super lovely staff

Among the amenities many things were lacking of like: a pair of slippers, toothbrush and mini toothpaste, mini hairbrush, all of the mentioned things are things that I usually normally find in 3* hotels (this was 4*)

The atmosphere even if”old fashion” but with a super professional staff taking care of guests like in the past with a human touch that in big chains hotel is missing

Maybe some forniture need to be renewed bit overall is ok

The location to the train station was only 10 minutes walk away so very easy to reach cities like Siena and Florence without any hassle. Easy parking outside. The staff were very friendly and helpful.

The staff were all very friendly, especially Benjamin at the reception. He welcomed us warmly and offered us a fabulous welcome drink. Benjamin is truly a kind and wonderful person, making our arrival even more memorable.

The staff is very helpful and the restaurant that is the part of the hotel is family owned and the food is good. The breakfast is amazing, so we definitely recommend taking it! The restaurant staff is beyond nice and professional and the music there is live, which is such a nice experience.

The bathrooms and the room design is a bit outdated, but everything is clean and well preserved!! The only thing we did not expect is that, even though there are many food options in the city, most of them are take-out places and there is little to no restaurants- especially if you dont reserve a table a day or two in advance. Luckily, as a hotel guest you get a restaurant discount, and you can come as is, and the food is really good. There are meat and vegetarian options offered even though it is a fish restaurant, which is amazing!!