The staff was excellent. They went above and beyond to help me and my group. Incredibly kind, friendly, and helpful. It's always difficult dealing with a group of 20+ people but they never once made it seem like they were bothered by us even when our situation was definitely a bit annoying. We will definitely return.

Very close to the railway station for our planned trip to san Gimginano ( if walking go through the under pass ) we didn't at first and got lost restaurant food was excellent and reasonably priced with great service. The family room was spacious clean and comfortable, a good selection of breakfast options, all the staff in the hotel were courteous professional and friendly. I must mention the wonderful RENE at the front reception anything wasn't a problem always had a cheerful smile even under pressure every hotel needs a Rene .Thankyou

The bed pillows were cheap and thus flat and uncomfortable. Leak from the roof (5th floor) running down the bathroom wall ,and English tea 🍵 why is it such a problem == large tea pot two tea bags with a lid to keep hot ,small jug for the milk

The room was really beautiful. All new and marble all over the bath. Benjamin at the front desk was the best. We came in from a long drive and wanted to sit in the lobby for an hour until the room was ready. He instantly made us feel welcome and he made the arrangements to check us in early without our even asking. Beautiful place and people.

Everything was really beautiful.

Very nice family owned hotel. The key thing for me was to get a quiet room. They certainly delivered on that. The staff were great and could not have been more helpful. The restaurant was good and the prices were very reasonable. I’d definitely recommend it.

Nothing

Good position for whoever goes there for the clinic, very close by, also a super lovely staff

Among the amenities many things were lacking of like: a pair of slippers, toothbrush and mini toothpaste, mini hairbrush, all of the mentioned things are things that I usually normally find in 3* hotels (this was 4*)

The staff is very helpful and the restaurant that is the part of the hotel is family owned and the food is good. The breakfast is amazing, so we definitely recommend taking it! The restaurant staff is beyond nice and professional and the music there is live, which is such a nice experience.

The bathrooms and the room design is a bit outdated, but everything is clean and well preserved!! The only thing we did not expect is that, even though there are many food options in the city, most of them are take-out places and there is little to no restaurants- especially if you dont reserve a table a day or two in advance. Luckily, as a hotel guest you get a restaurant discount, and you can come as is, and the food is really good. There are meat and vegetarian options offered even though it is a fish restaurant, which is amazing!!

The location to the train station was only 10 minutes walk away so very easy to reach cities like Siena and Florence without any hassle. Easy parking outside. The staff were very friendly and helpful.

The staff were all very friendly, especially Benjamin at the reception. He welcomed us warmly and offered us a fabulous welcome drink. Benjamin is truly a kind and wonderful person, making our arrival even more memorable.

Nice, spacious room, good parking, great value for the money. The staff was courteous and efficient (apart from a minor problem with our pets: see the didn't like section). Restaurant is good and reasonably priced.

Minor peeve: I wrote that we would arrive with pets, and received no response. In the hotel they "discovered" I had the two dogs, and told me of extra charges for them. Nothing really major, but please do read what the client writes in special requests.

The hotel staff is nice and professional; the room is clean, large and comfortable; the breakfast is amazing! The receptionist advised us on how to find a free parking spot and which restaurant to visit for dinner. The hotel is a perfect base for exploring Tuscany.

The hotel parking is not free of charge, as advertised - it costs 10 EUR per night.