What an amazing experience I had with Musae Relais and Spa! From the amazing staff, to the beautifully styled rooms, to the wonderful breakfast - I was one very happy chappy! Having never been in Polignano before, naturally I had lots of questions. The ever so lovely Naira and Ilaria catered to my every need.. Either providing me with detailed advice, making dinner reservations for me, or organising transport to my car or elsewhere. They were simply amazing. Mimo or Domenico were always taking me somewhere in the cart to make things that little bit easier - nothing was too much to ask. Their friendly nature always put a smile on my face. Every morning I was treated to a wonderful breakfast… Prepared fresh and cooked in front of me in the stylish and intimate breakfast room, the beautiful Mariella and Catia were just incredibly lovely - a fantastic start to every day! I highly recommend Musae Relais and Spa for your trip to Polignano - you won’t regret it! I’ll be back for sure!

Nothing

The staff was fantastic! Great communication, prompt pickup/delivery from private parking lot, office staff was friendly and helpful. The breakfast and the breakfast staff were super - so friendly!! Amazing location!

Our complaint is we were under impression from website that there was a patio or deck, but discovered that was only with the suite. Also thought bikes were available, but were told no once we got there. Not sure that website accurately reflects what you are getting.

The staff were amazing! Room was huge and had everything we would want! Breakfast was delicious and served to our room at a time of our choice. We had long flight delays which meant our check in was 6 hours longer than expected. We communicated with the staff and the hotel staff were lovely. They understood our issues and picked us up at their designated car park at 1am! We were so appreciative of their kindness. Our heavy bags were also taken up some steep steps to our room. Lovely people. We would stay again.

There wasn’t anything we didn’t like

The whole team was amazing! Super thoughtful and always making sure we were comfortable. They would always pick us up from the train station, breakfast was delicious, the room was just the right size, and the location was great. It was an incredible experience! Domenico at the front desk was especially kind and always went out of his way to make sure everything went smoothly!

Beautifully designed hotel in perfect location with lovely staff. I made a mistake when booking the hotel on which date, I called and they rectified the problem immediately, even though I should have been charged the whole amount. They were so kind and really friendly. We loved the hot tub on our balcony and used it loads. The hotel is central to all the restaurants and close to the sea. Thanks for a wonderful stay.

Nothing. Please bear in mind that steps within the property are steep so need to be considered for anyone with mobility problems.

Incredible accommodation. It was perfectly situated close to restaurants, shops and beaches. The room was very large which gave us a lot of space and it was so impeccably designed. The room was cleaned spotless every day and the morning breakfast deliveries to our room were amazing. All of the staff were really helpful with helping us book transfers/activities and just answering any questions we had. We had an incredible time and can’t wait to be back - very highly recommend it.

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Location was excellent. The room was beautifully decorated and very clean.

We originally booked rooms that were on the ground floor. Whilst stylish Devore, they were like being in a dungeon. There were now indoors or doors that you could open as there was no privacy if you did. In order to stay at the property we had to upgrade at great expense.

I absolutely adored this accomodation! I’m already thinking about when I can come back. The rooms were designed to perfection and super clean, the staff were so friendly and helpful, centrally located and literally ticked every box. I honestly really enjoyed my stay. I would highly recommend.

Nothing - it was all perfect!

Very satisfied with our stay in August at Musae Relais. Could not fault the room, the staff, the service etc. The staff were all so helpful and attentive to ensuring our stay was pleasant. It was very convenient that they offer a pick up and drop off service to the train station. We were so grateful that they came in early in the morning to take us for our early morning train departure. Extremely happy with our stay and cannot wait to come back to Polignano and stay here again! Location was so perfect sitting only a street away from the main strip and piazza. I highly recommend this hotel to anyone travelling to Polignano a Mare.

Nothing :)

Loved our stay at Musae Relais. The property is in a great location in the old town of Polignano a Mare. Room was spacious, and we had a cute terrace to sit on every morning. Wonderful staff who provided great recommendations for our stay - we did a fabulous boat trip, went to a beach club near Monopoli, and ate at some brilliant restaurants. Great stay and hope to come back again!!