Good central hotel (10 min (uphill) walk to Spoleto historic centre). Basic but quiet, comfortable room. Good wifi and massive free car park right behind the hotel. We didn't take up the breakfast offer at 8 euros/person and went for a walk into Spoleto town centre but the buffet we saw at the hotel looked quite nice.

The Owner is a gentleman. Clean, comfortable room. Excellent location, bus stop in front of the apartment. Moving walkway is very close to reach Spoleto center. Supermarket is also nearby.

Just the right type of hotel for us, who like to be received with a warm welcome.

Why, when everything was perfect?

The room was cold

Not so shabby

The hotel is one of the most unfriendly I stayed in. I came in the early May, in addition to the fact that they charge 5eur for the use of conditioning, they said it’s already switched for the summer mode so can’t be used for heating! The room is slightly humid and freaking cold, you wake up under 3 duvets closer to the morning and shake from the cold!!! I made a photo how I slept, being fully dressed! It’s not only my personal experience, my colleagues in other hotels had either warm rooms or heated them with conditioning! There is no kettle to get hot water to warm up. The receptionist (older man) doesn’t speak English so forget about smooth communication. The cleaning is made solely on visible surfaces. I moved a lamp and a screen on the tables for more space - thick dust. The cup for toothbrushes is with black mold. I took it out on a visible place to be cleaned, the next day it was on its place still dirty. But the most outrageous is that they touched all my belongings when I was out. Literally everything that they thought was preventing them from cleaning. Ive traveled half the world and met such attitude just twice. When I complained, they said “you have to warn us”. What??? There’s no sign “don’t clean” or “I sleep” in the room to use it, so I had to guess that to prevent them touching my things I had to tell them 😒 They put my cotton face glove on the shower glove, of course it didn’t dry during the day and started to smell in this humid environment. My silk scarf is on a suitcase that yesterday was laying on the ground and in plane storages! It’s also not easily accessible for people with heavy suitcases or on wheelchairs. The rooms doors go directly to the yard, you don’t feel safe. And you hear people snoring behind the wall. Everything is pretty old.

Not far from centre

The owner was not particularly friendly My identity card was sprayed on the pages where ink is used risking your damage it He could ha e simply asked me to hold it so he did not have to touch it instead of spraying it that way The room’s toilet had some damages The room was in the ground floor the window on a shared foyer had to keep it close otherwise people would see us Very poor fir the price No breakfast included either

Not much! I suppose the standard of the rooms is about what you’d expect for a 2 star hotel, but certainly no better than that. The hotel would have to be exceptional in all other regards to be worth staying here despite the aggressive, unpleasant owner, and it is not!

WARNING: DO NOT STAY AT THIS HOTEL!! THE OWNER IS EXTREMELY AGGRESSIVE AND UNPLEASANT!! The name of the room I booked was ‘Comfort Double or Twin Room with Air Conditioning.’ The room description begins “This air-conditioned twin/double room… etc.” The room facilities page lists air conditioning twice. After checking in and realising there was no air conditioning, I returned to the desk to query this. The owner replied aggressively that there is no air conditioning, and rooms with air conditioning are €5 extra. When I tried to explain that I booked an air conditioned room he replied that in the small print of the hotel’s terms and conditions it says that air conditioning is €5 extra. I then replied that it is a bit disingenuous to advertise a room as being air conditioned in the title and description, but hide away a clause in the small print that says it costs extra. He angrily then stomped around showing me to a different room with an air conditioner. Once in my room, I got a message from Booking.com customer services saying that air conditioning is €5 extra. I replied, sending a screenshot showing the room being clearly advertised as being ‘with Air Conditioning.’ After this, the owner messaged me through Booking.com saying that air conditioning is €5 extra, but he would make an exception in my case, as if he was doing me a favour and I should be grateful despite his unpleasantness. As it turned out, the air conditioner was old and banged/creaked keeping me awake, so I had to turn it off in the end anyway! Because I felt the owner’s demeanour and approach (hiding a €5 charge in the small print) was unacceptable, I decided I would leave a negative review. Because I believe that if you are going to leave a negative review you should be brave enough to look the business owner in the eye and tell him that, I politely but firmly told him this on check out. He then proceeded to shout what I assume is Italian for “wait a moment!