The staff was professional, very helpful and always appeared happy to help us. Breakfast had many choices and the service staff was quick and efficient with our coffees. We had drinks at the bar one evening and enjoyed just sitting in the lobby area which is nicely appointed. The town of Spoleto has a network of moving walkways, elevators and escalators to access the main tourist areas which in some cases would be very steep if on foot. The hotel was close to the access point for all of these mobility options.

Wish we could have stayed longer.

The hotel is next to the escalator leading to the old town. The property has a lot of charm and is very well decorated with antiques and has a very personal look and feel, unlike luxury hotels that can feel either trendy or impersonal. The hotel has a lovely courtyard with chairs. My room had a little Juliet balcony on a very quiet garden. very good breakfast with homemade cakes and pies.

Wonderful family hotel in stunning Spoleto. Convenient location a few minutes walk to the escalators which take you into the heart of the old town. Beautifully decorated hotel with great communal areas and bar. Excellent breakfast with great variety. Lovely marble bathroom with fluffy towels. Nice linen. Air conditioned room. Friendly helpful staff. Didn’t want to leave.

Nothing

The hotel was staffed by very friendly and helpful staff. Rooms were comfortable and spotlessly clean. Wonderful courtyard to have a drink and breakfast was good although biased a bit to sweets! Not really a problem. Thought that the location was easy to access but you did need to walk a bit to get to the historical center - about 15 minutes - uphill. However, this is a great place to stay if you arrive by car as easy to access and they have on site parking.

Pretty hard to find things that we were unhappy with.

This hotel has a classy, old-world style, with a beautiful courtyard where you can have breakfast. The breakfast selection was enormous; the largest I've ever seen in Italy, and included scrambled eggs, countless cakes, and fresh fruit. I've only seen a buffet like this in big-city, 5-star hotels! Note that just down the street is the beginning of a long series of motorized walkways, which can take you far up the hill - all the way to the Duomo!

The only thing I can think of - and this may be petty - is that they refused to let me pay before the morning of my departure! (I was concerned about missing my train, and wished to do it early.)

It's a very quirky, step back in time, delightful hotel. This was our 5th hotel in Umbria and by far the best breakfast. Room was v clean, comfy and beautifully decorated. Whoever painted the walls with a trompe loiel (excuse spelling) effect did so brilliantly.

The staff. Apart from the lady on check out, all the other staff need to go on a course on how to make the place welcoming to guests with a smile and a buongiorno. It's not rocket science. Guests also need to be aware that the hotel is inside the city walls and you drive down a v steep one way street. Park outside, go and tell them you're here and they'll open the door to the underground car park for you just 10m further on. Spoleto is v hilly.

· The hotel was beyond charming. Mid-century feel all around, Comfortable as a Hobbit's hole. Beautiful courtyard, with many porches and a lovely hidden garden. Staff were kind and helpful, even helped out manage a bit of toddler tantrum. The bath was remarkable and so was the giant double bed. Breakfast offered a great selection of fresh cut fruits and baked goods- which were particularly good.

Lovely hotel with attractive lounge area. Room was comfortable with a large bathroom and small balcony. Good bed and quality linens. Superb breakfast and very helpful staff. Easy parking as well. Nice garden area in warmer weather. Recommended! , .

Some people might find it a little out of the way but we like to walk. There is a great and unusual escalator system to take you right to the top of this hilly town. It is close to the hotel. . .

We were lucky enough to be upgraded to a suite which was wonderful. The hotel isn't far from the escalator to take you to the centre and there are restaurants within easy walking distance. Breakfast was lovely and you could eat outside in the courtyard. Would definitely stay here again.

Beds were rather hard.

Everything, good breakfast, attention to detail, staff friendly and professional. Comfortable, personalised, individual, understated in a good way. Classy without showing off. One of m all time favourite hotel experiences. Would stay again.

I think the hotel could have had slightly better and up to date with information about the local area, and surrounding countryside and local towns. Especially in getting around, taxis, public transport etc.