Great location. Staff were all kind and helpful. Breakfast very good with plenty of variety. Room was OK. A basic hotel room (single) so very small as expected. Bathroom could have been cleaner. My only complaint is the room was too warm and stuffy and the only way to drop the temp was to open the window because the temp regulation is completely automated. With the window open all the street noise was very bad. People noise stopped at a reasonable hour (22:00), but morning street cleaners started about 6:00 so that is when you are awake. Like it or not.

This historical hotel is ideally situated for walking to various attractions in Urbino. The staff were friendly and professional, especially Emmanuella who went above and beyond assisting us to organise bus and train tickets moving forward. Our room was clean and comfortable with a small balcony and stunning view across terracotta rooftops to an adjacent park and fort. The breakfast included in our booking was tasty and plentiful.

Access to the outdoor terrace during cold weather would be a bonus.

Lovely place to stay that has a certain charm all of its own despite its somewhat dated look.. We had a super two night stay here with a great and super clean room, good breakfast and within a few meters of the main square in Urbino which was super convenient. I would recommend a room at the back of the building which has some great views and are quieter. Recommended and great value for money. Look forward to my next visit

Decor is a bit dated but i found that it added to the character of the place. Rest was all more than ok

The staff member we met was extremely helpful to us. Unfortunately, we had to cut our stay short and return home urgently for personal reasons, but the chap (sorry I didn't get his name) was wonderful in arranging everything without any hassle. Fair play to him. The hotel is very well situated right in the centre of Urbino historic centre, 5 mins to the Palazzo Ducale and the Duomo, plus lots of eateries. The room was comfortable. Due to circumstances, we didn't get to have breakfast. Getting to Urbino and Albergo Italia from the Trenitalia stazione at Pesaro (35km, approx 1 hour away) was thankfully easier than expected, but better information should be provided by both the hotel and Urbino tourism generally. Adriabus runs from/to Pesaro train station to Urbino's Porta St Lucia bus depot every half hour (approx €4 pp each way, takes 55 mins). At Urbino's Porta St Lucia bus depot there are elevators to bring you up 10 floors higher to the ancient Porta St Lucia gate. From there it's approx 5-10 mins walk, slightly downhill to Albergo Italia.

Better information should be provided by both the hotel and Urbino tourism, generally.

Perfect location, one block to the main square in the old town. The room and bed were comfortable. The room was very quiet. There is an elevator. The staff were very helpful and pleasant. There was lots of choice for breakfast including eggs, fruit, yogurt and the usual cakes and sweets. The hotel is very close to the city sites. An excellent choice!

Nothing.

This hotel is very centrally located, rooms with good size, comfortable, shower is easy, beds comfortable and helpfull staff. In comparison with my previous, four star hotel, this was better.

Welll, excellent location has a potential drawback if your room is on the street. A bit noisy as many students were celebrating graduation. That's nice, but, stil, it is some noise.

This hotel is very conveniently situated for anyone wishing to visit the major galleries and churches in Urbino. The room was well equipped with hanging space and storage for cases. Breakfast was excellent, offering the usual Italian pastries and also fresh fruit, eggs, yoghurts and cold cuts. We arrived on the afternoon of a busy public holiday but the receptionist phoned around to get us a table in an excellent restaurant. We used other restaurants that he had suggested on subsequent evenings and were equally satisfied. A thoroughly welcoming and well run establishment.

Our only negative concerns the heating. Inserting the key card brought the heating on to a pre-set 25 degrees, which we could only reduce to 22 manually. This seems both ecologically unsound and bad for the company bank balance.

Excellent central location in a lovely town. The room was comfortable and I had been upgraded, without asking, from a single to a double room. Breakfast was good.

Only problem: there was no bar and nowhere to get/make a hot drink.

Amazing location in beautiful Urbino - balcony overlooking historic city. Welcoming and friendly staff. Good buffet breakfast. Tea & coffee making facilities in room. Air-conditioned room. Underground parking available just outside city walls - access to city level via lift.

Nothing - loved picturesque Urbino!

Location is exceptional and very convenient. The procession in celebration of city history was found to pass right in front of the hotel. Room is spacious and quite clean.

It would raise the rating if the shower facility would be slightly bigger. The quality of breakfast could be improved.