The staff at the front desk made sure we have a comfortable stay. Specially a shout out to Yasir! Thank you for making sure we had a comfortable stay

Some staff at the Rivoli were outright rude and somr we very helpful. Looks like they don't know how to handle multiple clients single handed. We waited for almost 30 minutes for getting a seat when there was only one table being used. The waiting staff cities easily clean one table and accomodate us but just took their sweet time.

Excellent staff: pleasant, respectful and instantly helpful. We were leaving and a maintenance worker was in the elevator and asked if we enjoyed our stay. We were very impressed that he obviously cared although not being a front line employee and was happy that we were satisfied. Spacious room and extremely quiet. We had a walk in shower! Also well priced.

Although the beds were large, we found them to be a bit too firm. And a microwave would be a good addition to the room.

It was clean and we loved the pool. It was in a good location and the restaurant was delicious. The staff was amazing and very fast, especially housekeeping they were very fast on brining things and they even cleaned our room for us on the second day so we came back to a clean room.

As much as I loved the hotel the fridge wasn’t working. The manager and house keeping really couldn’t do much to help us in that situation which again isn’t their fault it was out of their hands. But otherwise it was amazing

It’s close to most of our family and the new parking lot security system gives us peace of mind. Also the staff are very pleasant and helpful.

Too bad that there isn’t a breakfast buffet. We either bring food with us or we have to go out to eat where there is more choice. It would also be nice to have a microwave in the room.

The room was newly renovated and very comfortable

I don't know if the property has any control over it but Google maps was fooled by a road closure. Maps directed you behind the hotel and around the back but the road closure was past the hotel so you could access it directly. Regardless, from the west I found it a little tricky to get to off the 40 exiting at H. Bourassa; it's easier exiting at Sources Blvd and turning left at Hymus

The hospitality, the staff was excellent. The restaurant staff as well were very plesent. The ice machine was down on the 4th floor. There was no "out of service sign" on it. I thought I was the problem. After 10mins of trying. I went on the 3rd floor for ice.

The jacuzzi needs an upgrade.

Hotel is very clean . Polite staff . Room is spacious . Good location if you are staying overnight near the airport to take a flight next day . Breakfast is very good . Pool is small but relaxing. Free parking , Free WiFi

Need to replenish the towels in the pool area

The place is Ok and we enjoyed our stay. Some of the staff were very friendly and helpful.

The location is far from the airport, even though the name creates an impression that it is next to the airport (YUL).

The rooms and hotel were very clean. The bed was comfortable. The atagg helpful. Easy to locate. Cost effective.

The breakfast at the restaurant was ridiculously priced for what you received. And the food wasn't even that good.

The restaurant staff were great, very friendly and efficient

I sent numerous emails to confirm my reservation via the Booking app and the hotel never responded. My reservation was fine in the end, but it’s clear that they don’t check the Booking.com messages. The sink and shower drains in my room had slow clogs - so slow to drain. Luckily there was an additional drain in the bathroom floor to deal with all of the water from the shower (room was a wheelchair accessible one, so no lip to contain the water)