I needed a hotel to stay at for connecting to a flight from Montreal. Arranging a shuttle was easy - phone numbers are posted by exit 8 on the departures level - it took about 20 minutes to arrive. Getting a shuttle back to the airport was also easy. Shuttle drivers were polite and helpful with luggage. The room was spacious and very clean. There was a king size bed, a nice sofa, large TV, and basic coffee machine. It was a very quiet room and I wasn't disturbed by noise from other rooms at all. I could check out at noon, which was helpful with jet lag! Room service was prompt and the food was quite good.

Front desk staff on arrival were not very friendly. There was no water or tea provided in the room. The coffee maker in the room was a very basic one. Basic toiletry offerings. Wifi was awkward to connect to. Obviously, the view isn't great and it's difficult to get anywhere if you don't have a car.

The people working there deserve a raise. They were exceptional. I've travelled all over the world and usually am not inclined to stay at a chain Hotel as I don't find the friendliest of staff. That being said the staff here were the kindest most outstanding individuals, truly cared for the guests and made them feel special.

I wish there was an option to add on breakfast after booking, also wished that room service (for meals) were available.

Lovely space, but we really needed food and the restaurant was closed, no food on site, both menus given to us were for places that were closed. Coffee was good but we only had one paper cup for two people… for $250 a night I would think we could be provided with 2 real mugs!

Only one paper cup for 4 people. We should also be provided actual mugs, not just single use. No food on site!

There was confusion with a booking for the day before we actually were there and they charged us for that night. There ought to be a way to make adjustments for mistakes rather than charging someone for a night they weren’t there. We asked if they could put that amount towards the night we were staying.

Amazing staff that made sure I would have a shuttle ride to the airport, even though I had to be there at 2 am for an early flight. I was stuck in Montreal on an overnight layover due to a delay, but the ladies at the front desk and the shuttle drivers were so friendly and kind, making my frustrating situation a lot better

N/A

Nothing in particular

There is no decent furniture in the lobby to sit or wait, substandard coffee maker in the room and they do not provide bottled water inside the room in proportion to the room rates.

We stayed here overnight during a layover. It met and exceeded all expectations as an airport hotel. The shuttle service was easy to figure out and efficient. Price for what you get is exceptional - we couldn't believe how big the room was. Check-in and check-out are really streamlined so if you're getting in exhausted you'll be in your room in a few minutes flat.

No complaints - we were very pleased with our stay.

The hotel was very nice. It was clean, modern and well-cared for. Beds and pillows were very comfortable. During our stay, we spoke with 4 different people at the front desk and they were all exceptionally friendly and helpful. The free shuttle to the airport was convenient and prompt.

Literally no complaints.

The area in Montreal

I saw the Shirt and for the eye glasses robe under table that was not belong to me, need to be more clean under

- Spacious room, comfortable king size bed and large sofa. - Friendly staff.

- Car parking is not free for hotel guests.