The entire hotel staff were superb. Rui Palace Aquarelle really brought their 'A' Team to launch this hotel. Everyone from front gate security, to front desk staff, housekeeping, luggage assistants, to bar and restaurant teams were just excellent. Extremely helpful, accommodating, knowledgeable, prompt and approachable. Nothing was too much trouble. It's the first time that I've been greeted at the front door by the Front desk staff who then took me to check in and then proceeded to check me in. Seems like a small thing, but it really set the tone for the rest of the stay. The rooms are modern, ultra clean, comfortable light and bright. Very comfortable beds. Spacious room. I stayed in a junior suit with partial seaview. The partial view was of the road and some houses which I really liked as you got a flavour of the surroundings. My parents had a Seaview room and the view was stunning. Great to watch sunrise or sunset.. The facilities are great and truly caters for all ages. You have to be quick with booking a restaurant as they book up in a heartbeat. Download the Rui app and book your restaurants as soon as you can. Alternatively, try to get a no-show or cancellation booking by turning up early evening and see what's available. The only reason I didn't give this gorgeous hotel a 10 is because it really needs a few cabanas near the beach. These are great if you're celebrating birthdays, anniversaries, or just want an elevated beach experience. Other than that. Great new hotel on a beautiful stretch of the beach, with great food, atmosphere, and facilities.

No dislikes.

1. The food was delicious, well seasoned 2. The courteous staff 3. The Pepe's restaurant 4. Clean environment 5. Exceptional service from George and Savannha from White Bay Buffet 6. The entire facility is warm and welcoming 7. Lifeguards by the slides are warm and welcoming

1. Front Desk staff must ensure that the communication flows amongst themselves 2. Never mislead a guest .... 3. Ensure local and international guest are treated equally 4. Ensure all instructions are clearly explained to each guest. 5. Never mislead a guest about upgrade, and then book a couple into a room with two small beds. If this arrangement cannot be avoided ensure it is clearly explained to guest. 6. Ensure the front desk staff clearly understand what exceptional customer service entails

The entertainment and the food

The road to get there I almost got lost lol

The entertainment was really amazing, the entertainment staff is exceptionally talented and my number one reason to come back is to watch them perform. They’re the best. The dining staff are very professional and friendly as well and the food is really nice. Overall I had a great experience, Will definitely be coming back.

The mosquitoes were a bit of a nuisance, but only at night on the outside.

Beautifully hotel. Really well equipped with everything you neeed for a fun, all inclusive stay. The rooms are smart, modern and clean. I had a beach view room, whicj was also a view of the pool and entertainment centre. Fun hanging out on the balcony in the evening. Well stocked minibar (which is all inclusive). Great daytime and evening entertainment. The adult pool bar is lively and loads of fun. Beach is well kept and loads of sun loungers and umbrellas. This was my second visit and didn't disappoint.

Room service is a waste of time. The menu is limited and doesn't reflect the variety of food available in the buffet restaurant. Food from room service wasn't nice at all and doesn't come well presented. That was a let down. Restaurant food was so-so. However, I only ate at one restaurant and it wasn't anything to write home.about. i did enjoy the buffet restaurant food. Loads.of choice breakfast/lunch and dinner.

Beautiful property with modern decor and facilities.

It was great although for adults looking to party there is no club on property. There is however great nigh time entertainment.

Close to the airport. Availability of Jamaican National foods, authentic seasoning and tasty. Spaciousness within the facility. Staff helpfulness. Housekeeping. Number of restaurants Seating at the beach. I didn’t get to visit the pools. Drinks and food stations located throughout the property. Availability of room service. Updated showers and toilets. Balcony with drying rack. The list goes on, I was mostly pleased.

Staff to use food gloves when placing utensils on table or wait until guests arrive at the table due to flies and insects pitching on them before guests arrive. More fumigation of property and guests room as I had to eradicate a silver fish in my bathroom and another guest , my family member, stomped roaches. The roach issue was reported and addressed.

Overall the experience was good. The food choice at the buffet is commendable, even much better than the other Riu locations. The staff was exceptionally warm and welcoming. Great customer service was extended.

Clean, large rooms, plenty of bars

Certain facilities like the fitness centre were too small for the crowd

Breakfast was very good. There were a variety of items that were tasty. The location was ideal. I liked that my room was near the elevator which made it easy to move. It was good.

For a five star hotel I was expecting to get more complimentary toiletries such as a shower cap, tooth brush toothpaste and bar soap. No pen or paper pad found in the rooms. It was a triple occupancy room we booked there were two double beds. For persons who are large it's difficult for two adults to be comfortable . It would be good to have even one Queen size and one double bed.