We love the butler set ice! Michelle and Condley were great. We love the location and the view from our room 9005. Ocean Point is our favorite!

The room we stayed need maintenance. Warp floor, warped coffee table, AC was not cold enough. The furniture in the rooms need a refresh.

Booked a room with 2 beds, they tried to put us in a room with one bed. They put us in another building ,not as nice, with two beds when I complained. Problem was the air did not work well. They had to come in and fix a leak from air conditioner and my coffee pot did not work. They did change it.

Staff was friendly, helpful, not pushy and aggressive like some other places we been. It was clean, food was good, we enjoyed most things we tried, drinks weak as always in all inclusive, views were amazing. All in all we enjoyed our stay

Wish the tub in room was a little bigger, we could barely fit together

Cleanliness of room; aesthetics of the property as a whole; attention has obviously been paid to the maintenance; variety of food options; spa services

The first night entertainment; steel pan show was a little short and not traditional pan music; food options available in the day were not as clearly defined

I had the BEST Butler team ever!! Daron and Denato were the absolute best!! I was traveling alone and they constantly checked on me to make sure I was good. The security was on point as well; they like to know where you're going and with whom. I love that measure!!

My one not so good experience was Dorado restaurant. Something was happening in the kitchen and we weren't allowed in for about 45 minutes. Once inside and ordered my meal, I was very disappointed! Not sure if they were rushing or what, but food was not good. I've eaten here before on a previous visit and food was great. I also learned that a lot of staff were on strike (good for them!)

I loved the seated check-in process, with complimentary drinks and a gorgeous horizon view to enjoy. The staff and ambience are welcoming with smiles and happy to help. The room had a luxuriously comfortable bed, rain shower with a sauna and a spa tub in the middle of the room with curtains for privacy. Oh yeah, you can literally order room service from the TV! The swim-out feature to my room was simply one off my bucket list and I'm glad I experienced it, at my favorite Hideaway.

The setting was exceptional. The balance of nature paired with modern amenities created the ideal vacation getaway that I wanted. Housekeeping and room service were on point. The food was great too, not to mention the drink options at the bar.

There was a change in the room selected on Booking to what they had reserved, I had specified 2 beds however upon check in, the room reserved only had one. This caused my friend and I extra funds to secure rather than returning to Montego Bay.

The food was great.

There wasn't alot of staff , service delay.

It was beautiful! Everything was on the property we didn’t have to leave the resort for anything!

I loved everything about it!

the staff were absolutely great so friendly and helpful. the hideaway pool and swim up bar were my fave locations!

The restaurants (not the buffet) lacked decent vegan options.