The hotel is very nice, the location unbearable for Akan lake; facilities are gorgeous; food is super delicious and abundant; restaurant is beautiful with gorgeous views of the lake and friendly and efficient staff; room large and clean . Hotel though is large groups oriented and during meals it looked like fight with gigantic asian groups super aggressively running around overfilling plates and stuffing themselves with food. Also at check in and every single day there were loads of enormous suitcases stored or left everywhere. We never took elevators as they were full to the rims with members of the tour groups. They were loud, noisy, disrespectful, aggressive and annoying. We felt minority and overwhelmed with the crowds. If one is looking for quiet experience that is not then place. There is a gorgeous rooftop pool that is as crowded as other areas. Too bad as it is otherwise an amazing property.

Though not hotel fault- The crowdiness noise and aggressive behavior of the large tour groups. We actually felt bad for the nice hotel staff as they had to work 5 times more clean serve the groups and maintain the property

Amazing view from our room. Our room was located in the Shangri-la block. Overall, the hotel was well maintained and very clean. The staff were very polite and hospitable right from the entrance to the lobby. After unloading our luggage at the entrance, drivers were led to park at an open space a short distance from the hotel. A hotel van ferried all drivers back to the hotel. Complimentary coffee (machines) and sweets (shaped like the marimo) were provided at the lobby. The ID of the room could be dated to some, it was in tip top condition. Only minor wear and tear. Our futons were made in the evening. Our room was spacious, we slept very well. Do not miss taking a dip in the rooftop while enjoying the view and the music playing in the air. The water was lukewarm. I enjoyed the pool early in the morning while it was less crowded. It was a common pool for male and female guests. Orange tops and shorts were available at the spa. Great that the hotel is only 5 min walk from the Kamui Lumina Night walk. Overall, we had a pleasant and comfortable stay. A great choice in the Lake Akan area. Would love to stay here again.

Non.

The new part looks very stylish. The buffet and breakfast are really good. The onsen is super well equipped with conditioner and skin care products. The view is wonderful and the staff is friendly.

The spring feathers in the mattress were so irregular and hard that I woke up with pain in my back. The curtains let so much light in that the sun woke me up at 4a.m. The bathroom was tiny and looked very outdated, but it worked.

Big room with lake view, despite the many guests my floor was very quiet, clean, nice Ainu decoration, could also see the sunset and sunrise from my lake side room

Personally the hotel was a bit too big for me with too many guests in the lobby area

Large Western room with all expected amenities. Friendly and helpful check in staff. Breakfast and dinner buffets were very good with a large selection. Location was near the boat dock and forest trails.

It has a roof top onsen where both male and female can relax together, not many onsen allow family soaking in warm pool together. The best part can view the stars and enjoy the cold breeze on your face while soaking in warm pool. Ideal for family.

The location, it is peaceful and quietly located near lake akan, I even saw a fox roaming while driving to the hotel, for nature lovers and those who prefer a quiet vacation this is an ideal hotel to stay

Super hotel with perfect services and helpful staff. Excellent breakfast and diner. Nice view of lake Akan. Onsen and roof pool. Very reccommend !

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Great location. Much more affordable price compare to other options. Love the onsen, great view from the room to the lake.

quite crowded

Nice clean hotel

Nil