The facility itself is amazing, having stayed in more than 50 hotels all over Japan, the quality and comfort offered by this hotel is second to none. Right from checkin process, to check out it is flawless. The checkin is self and they have English option in the tablet as well. They have table tennis, a top class onsen, more than relaxing massage chairs and 5 star level breakfast. The view from room is amazing and there is absolutely no scope left in quality and luxuriousness of the amenities provided especially at this price.

The reception guy who is a bit aged is rude and in a rush, may be he is overqualified for the job and should be assigned to something more challenging. Because clearly he looks frustrated and angry at the customers. He was rude to reply when asked about a doubt and ran inside as soon as he finished his answer. He very rudely told us that we cannot change our rooms as nothing is available and when we showed him the availability on booking.com he said he does not get information from foreign websites, and continued with his rude behavior.

The room had amazing views and was much more spacious than I expected. The onsen had everything I wanted plus more! I liked that there was tea and even a face steamer. I've never been to an onsen where there was a hairdryer, straightener and hair curler. The breakfast was nice and filling.

It would be nice if they could provide more options so that the breakfast isn't the same everyday. The aircon was leaking a little bit but we told the front desk so hopefully it should be fixed now.

Their staff, service and attention to details Their amazing 6 course dinners daily and made their effort to change the dishes for customers staying concurrent nights. Their breakfast is amazing too. and thanks 佐藤さんwho was doing his very best introducing me about their dishes in English.

a little far from the station, thought it will be good for the hotel to proactively contact the customer and offer them shuttle service to the hotel. the main building does not give you the sea view, the hotel should have stated this even clearer on the booking.com app

Gorgeous room and view, fantastic onsen - the hotel is stunning.

It's at the top of the hill so was a bit of a hike up but that was okay. I was also hoping for Japanese style evening meal and breakfast but it was Japanese western and I didn't like it at all so that was a shame.

I was allowed to checked in a little bit earlier before 15:00 that was quite appropriated. They have hot stone spa and public bath. their facilities were amazing steam facial machines and ice black bean tea in the refrigerator. The room I booked I could see the sunrise. very quite outside since the hotel is in the middle of the mountain. BTW the hotel is close to the plum garden only 10 minutes on foot. there is a 711 near the garden which are full of dairy products.

nothing to complain. because it is in the mountain we need to take a taxi there around 1400-1500yen.

The bath and hot spring

There is a separation on the floor in the room which caused me fell down every time when passing by... The location is up on the hill, not convenient for traveling to the town.

Beautiful hotel and beautiful view from the room. Staffs are very friendly. Room is very spacious. Public bath and changing room is also very nice. Its located uphill and its a quiet neighbourhood. It might be alittle bit of a hike if you wish to walk to the hotel but they have a free pick up and drop off service from Kinomiya station that you can reserve.

The staff is great and the facility is clean and well maintained. There were welcome drinks upon arrival and the dinner course was wonderful !

clean and comfortable

When you want to leave, you have to fill a cup of boiling water in the water dispenser in the lobby. He said no, it may be because of the difference in culture. I was surprised by the rudeness of the counter staff.

Love the location high on the hill. Very quiet. Love the massage chairs. Easy to walk to plum grove or down the hill to the train. They have a shuttle that will pick you up or drop you off. Dinner was nice!

I didn't realize I booked a room without a shower. And my husband does not like that, but it was my error. We had booked there before and I wanted to be in the same room if possible but it didn't work out.