Nami san was an excellent hostess! Thank you for everything!

Not particularly

1. service: Our flight delayed a lot, but the night shift front desk waited us and treated us nicely. Truly appreciate that. And they reply requests very fast, awesome! 2. room: the room we stayed was huge, the onsen was private so you could enjoy it anytime. I liked tabi they provided. 3. locations: Though hotel was hard to walk to arrive, but took taxi wasn’t expensive, about 770 yen. Convenient stores were nearby, good.

A little bit smoky scent.

The Japanese style room and Kaiseiki dinner. The staff help to set up the room for us to sleep while we were having dinner. And the room was made up when we returned after breakfast!

The price and portion of food was too much for children. They should consider lowering the price and serve a simpler dinner for children.

staff extrememly curtious, as expected from any well established onsen hotel.

meals were served in the room, they are expected quality, but nothing exceptional out of this world

Excellent!!!

Room is big as spacious . Staff is very helpful

Walking up a hill to return to train station

The room was spacious and clean. The staff were all friendly.

The staff were really accommodating and polite. We had the same personal service staff who served us both breakfast and dinner. Ms Iswari .. a Nepalese was very very polite and explained all the dishes to us. The Kaiseki dinner was fabulous .. course by course .. there's just so much to eat. The open air bath in our backyard was good though I doubt it's natural spring water.

The ryokan is situated along a steep hill and it can be very challenging if you have big luggage. We took a taxi from and to the train station. Our bathroom and toilet have an unpleasant musty smell, I'm not if it's the drainage or it's some moth balls. There are no laundry hooks or lines to hang your damp clothes. You just have to place them on the 2 chair backs and that's very inconvenient. There's zero view from our room. The bathroom window faces a blank wall of the next building and the backyard is all enclosed. The pillows are flat and uncomfortable.

- The hotel is very close to the beach (about 1-2 min walk). The beach is just across the road, but the path down is pretty steep, so be careful. - There are many great places to eat, (we greatly enjoyed "blue nine cafe", "sunbird cafe", "串特急" and "johnathan's") all within a 2-min walk. Atami has a few interesting places to eat, especially if you are a fan of seafood. Blue Nine Cafe is just across the street from the hotel, it has a great atmosphere and exceptionally delicious food and drinks. Sunbird cafe is a small cafe right around the corner with great coffee. 串特急 is your typical yakitori place, we greatly enjoyed the food there. Johnathan's is a Skylark restaurant with a panoramic view of the sea, has a great vibe and open until 23:00. There is a 7/11 within a 2 min walk and a bigger supermarket up on the hill if you have the stamina to climb there. Also check out small snack shops on Heiwadori near the station. - The staff were very friendly and professional. There was a big typhoon during our stay, and the staff were very helpful in providing information regarding train availability, the room cleaning time was flexible and overall we felt welcome. - We really liked the room. We booked the 507 (the "Citrus") room, which was very fun. The hotel has an interesting history related to citrus trees, so we felt like staying in a theme park - the shampoo, body soap, hand soap (both in the room and in onsen), yukata scent, lemonade in the lobby, a small decorative tree in the room - everything was citrus-flavoured, which I guess might be a problem for you if you have allergies. The room itself felt like it was renovated just before we arrived, it had that nice "new furniture" smell. It was also very spacious (40+ m2) by Japanese hotel standards. Sadly, the view wasn't that great, since there is a big building that prevents you from seeing most of the ocean. - The onsen was very cozy.

- We booked a room with breakfast and dinner included, there was simply too much food. The amount of food provided left us speechless. We lost count of how many plates we were served and felt a great shame that a lot of it went to waste because we simply couldn't eat that much food. It's 90% seafood, which we are admittedly not big fans of, but still we tried our best and couldn't eat that much. We had to cancel the breakfast and dinner after the second day, felt truly defeated by food for the first time in my life. A lot of effort goes into the presentation too, it looks very elegant. Personally, I would prefer it very much if there was three times less food. - The requirement to take off shoes and leave the key at reception was a hassle, especially in bad weather. Also, the "bigger size" slippers were still small. - The rooms are very big, so we felt like there was space for a bigger bed.