It was a beautiful hotel that was incredibly clean, the room was very spacious. The location was excellent only a 20 minute walk from the main station and excellent local bus service.

The air con could afford to go a bit lower that 23 degrees.

The spacious room and the shower room with bathtub are really nice. I would like to visit again with my daughters next time. The traditional Japanese breakfast and simple but delicious snacks provided free of charge at any time made us happy.

The ice maker is located outside on the first floor, and you have to bring your room key to access it, which is inconvenient. It would be nice if there were ice makers on multiple floors within the building, or if you could access them freely without a room key.

The property is an architectural gem and quite beautiful, with an exquisite marble and steel facade and a cohesive pink and green colour scheme in the common areas accented with dark blue and warm yellow. It is stupidly photogenic. Room was very comfortable and we loved having a room with a patio. All-day dining is very convenient and the quality of the desserts and pastries was particularly good.

Nothing to dislike. From start to finish it was a delightful stay.

Location was great, situated between Hakata and Tenjin, two major shopping districts. It was easy for us to walk to the shopping areas and drop our shopping bags back at the hotel when we were tired. Only bone to pick is that it is a short 7-min walk to the nearest train station, which may be a tad far if carrying many heavy luggages. Hotel provided complimentary buffet breakfast, lunch, afternoon tea and dinner. The spread was amazing and food tasted really good. Staff was helpful when we needed to call a cab, and was prompt in seating us for our meals. Staff always made us feel welcome. Facilities and amenities were good. There was also a humidifier in the room that was really helpful in maintaining moisture levels in the room.

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Location and stylish ambiance Beautiful and clean room of course the buffet 😊👍

Hotel entrance is confusing at first, we thought is a bar but it’s all good when the staff gave us direction

The hotel is better than it looks in the photos. The El Dorado main room for dining and relaxing was very quiet, thanks to great design, and welcoming. The beautiful flowers on the tables closer to reception made the space look so inviting. The room we had was very spacious by Japanese hotel standards. The armchairs were definitely form over function, same with the desk chair, but the bed was the best in Kyushu. So big, so comfortable! Staff were excellent in all encounters, with warm, friendly conversations that made you feel welcome. Best hotel staff we encountered in Kyushu. Many thanks for the early check in too! Easy location to get around. I felt spoilt staying at Il Palazzo.

We fell ill after eating lunch at the buffet the day we checked it. Thankfully this did not occur when we ate at breakfast and snacked one evening.

Hotel Il Palazzo instantly won the hearts of my whole family. The buffet meals, served from 11 AM to 9 PM, offered a great selection and were absolutely delicious, with impeccable service throughout. Given the price, it’s an amazing bargain for the quality and service provided. The hotel is incredibly stylish and artistic, with beautiful details, vibrant colors, and thoughtful design—everything from the round-shaped lamp at room level to the chocolate box, coffee bag, and coaster was perfectly designed and crafted. The bathroom is great, with a bathtub, and the sliding door between the room hallway and bedroom serves as a perfect divider for added privacy. It felt like staying in an art museum, which truly elevated the experience. The location is great, tucked away in a quiet alley yet right in the heart of a bustling area. I’ll definitely come back—this is the only place I would stay in Fukuoka in the future. Highly recommend!

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Our room was spacious and clean with an extremely comfortable bed. I especially enjoyed the spacious bathroom since it's so unusual to find in any hotel room. The amazingly varied and delicious buffet breakfast was icing on the cake. Il Palazzo is a gem!

The awkward front entrance where you need walk a descending catwalk to an elevator to get to the lobby to then take another elevator to your floor. It's weird, but there's another entrance to avoid that, so it's not an issue at all. I really disliked the fact that the heater kept turning on to 25 degrees Celsius. I was trying to set it to 20 and it would never, ever stay there.

From the moment I walked in, the design immediately stood out—beautifully curated with a thoughtful use of color and lighting that created a warm yet sophisticated atmosphere. Every corner of the hotel felt intentional and visually striking. Beyond the aesthetics, the service was top-notch. The staff were attentive, professional, and always ready to assist with a smile. You don't get to see the General Manager on-duty for over 12-hour a day and help clearing tables these days. The free all-day buffet presentation was a surprise. Have to praise the chef for keeping the food quality throughout the day. Overall, the delivers both in style and service, making it a fantastic choice for anyone looking for a memorable stay. Highly recommended!

Bring the check in forward from 4pm to 3pm

Room is huge by Japanese standards Bed is very comfortable Lots of little extra carefully planned details and amenities Buffet food available all day Staff very nice and helpful Off quiet street but near Tenjin and Nakasu

Do not pay extra for a balcony - we hoped for view of river but ended up with no view except into building next door hence we didn’t use it 10-15 min walk from subway Expensive compared to other Fukuoka options Buffet food is essentially the same, needs better variety and rotation Staff and guests not Japanese if you are seeking an authentic Japanese experience