The staff was friendly and there was a Nepali woman at the front desk who spoke perfect English.the breakfast buffet was ok considering it was included in the price. Most everything is in Japanese. The room with tatami was great and spacious.the location is perfect too.

The corridors have seen better days, but then again I don't sleep in corridors. The onsen bath being closed between 9:30 am and 2:30 pm. Some people might complain about the smell of smoking, yes they have smoking rooms, it is an old fashioned Japanese hotel

Location was lovely and staff were exceptionally helpful, I would return again.

Quality of food is not great, I wouldn't opt for board, I would eat out. But I wouldn't let that stop me from staying again, the hotel is an onsen (spa) hotel for health and that's why it should be appreciated for that. If you are after luxury it is not the place, but for comfort and an enjoyable relaxing time walking the streets and enjoying their onsen, then it's perfect, the staff are helpful and will drive you anywhere whenever you like. I did drive my own car and was off out that parking was 1-2 kilometres away, but I didn't mind in the end. I just used their shuttle buses

A very spacious room, I was feeling like in a palace with 3 spacious areas, a balcony, a zen garden inside the room... The breakfast and dinner are great and if you get the best room, you will be able to have it on the 11th floor, which is nice and feels like a real restaurant. The reception is great and you can leave your luggage if you arrive early. The staff is great too, full of kind and nice people. And the private thermal bath is also great. By the way, I was afraid but the futon bed is good enough even if you are used to super soft beds.

The room, despite being huge, after a little time in it, you notice how old it is and a few things need better maintenance. The bathroom inside the room is not great either, but works.

This is the second time I have returned to this hotel because I was very satisfied with the structure and the service. This time I decided to bring my friends too, so they could enjoy the hospitality of this hotel. Located about 5 minutes walk from the Yubatake, and about 15 minutes walk from the bus terminal (on request it is possible to book a free shuttle at specific times). The hotel is large and spacious and has recently done some renovations to improve the lobby area. It has rooms spread over various floors and offers both Japanese and Western style rooms, some even with private onsen. It offers a good, fairly varied breakfast buffet served in a panoramic room. The restaurant on the 5th floor is elegant and refined and dinner is excellent both in the choice of dishes and in the presentation. The onsen on the 4th floor is large and has both indoor and outdoor areas. It is also possible to book massages with truly very good professional masseurs. The staff is kind, helpful and ready to solve any problem. Highly recommended for a relaxing experience and appreciate the comforts of a classy hotel.

Nothing

Dinner and breakfast were wonderful. They have a glass of welcome drink. Onsens are superb. They have the shuttle bus from and to the bus terminal.

Their japanese staffs were not nice. One staff was at the reception didn’t try to response when we asked for the shuttle bus reservation. Another one was a driver for the hotel shuttle bus who is the young man with the glasses who didn’t support the baggages lifting out of the van whereas the elder staff at the hotel spported the baggage lifting on to the van.

This is a really beautiful traditional hotel with tatami rooms and sliding doors. We found the futon bedding really comfortable and we loved the robes provided for us. The rooms we stayed in were huge, much bigger than expected for a single occupant - it felt more like having a little apartment to ourselves, definitely great value for money! The staff were extremely helpful and friendly, and although they didn't have as much English compared to people in Tokyo we were still able to make ourselves understood and really appreciated their efforts. The breakfast was one of my favourite parts of our stay, there is some Western style food, but we enjoyed trying a whole range of dishes that we weren't used to for breakfast. You can see an amazing almost 360 view of the mountains while you eat. The onsen was very clean and comfortable with multiple pools including an outdoor one, and plenty of facilities in the dressing area. We also enjoyed the vending machines of beer and ice cream!

Location is good - close to center of town, shops, bars and restaurants. Google maps will tell you to go down a big hill to get there from the bus terminal but you don’t have too - can be accessed easier. Also the staff were very kind and drove us back to the bus terminal so we didn’t have to lug out heavy bags up hill. Hotel room fit two of us and out suitcases pretty comfy. Is a bit dated in decor but that’s not really a big deal. Has really lovely private onsens for those of us with tattoos, you’re not an allowed to use the public one in the hotel if you’ve got tatttoos. Massage chairs available for all though! lovely after the onsen. Pretty comfy stay, would stay there again.

Wish it had one of those fancy wizbang japanese toilets, just has a normal one.

Located about 5 minutes walk from the Yubatake, and about 15 minutes walk from the bus terminal (on request it is possible to book a shuttle at specific times). The hotel is large and spacious although the building is dated and could do with some updating. It has rooms spread over various floors and offers both Japanese and Western style rooms, some even with private onsen. It offers a good, fairly varied breakfast buffet served in a panoramic room. The restaurant is very nice and dinner is excellent both in the choice of dishes and in the presentation. The onsen on the 4th floor is large and has both indoor and outdoor areas. The staff is kind, helpful and ready to solve any problem.

The cleanliness of the hotel could be improved. Given the large availability of rooms, the hotel could sometimes be too crowded, especially in the shared areas and therefore also a little too noisy in the corridors. Internet has some connection problem

Easy access to the center of Kusatsu onsen, shuttle service also easy to arrange by approaching tourist information desk at bus stop who quickly help us call the hotel. Room was clean.

Hotel has some foreign waitresses who speak some English but felt like not trained well to serve Japanese meals as they are not able to guide us on how to eat or what are the meals or sequence (since we are also foreigners unfamiliar with certain japanese dishes). All hot plate dishes, they set the fire on at the same time so we had to rush up to finish them quick.

The hotel is close to the lake and has free parking. Some good restaurants are about 700m from the hotel. Breakfast is ¥500/pp. Fuji Mountain can be viewed from the bedroom, but it's not a really fantastic view because part of the view is covered by other hotels' roofs. A better picture can be taken from the 5th floor windows.

No coffee supplied in the room.