The staff were amazing and welcoming and the place was very homey. They took care of us like family - my mother mentioned she wanted to see the snow and we asked if a taxi was possible and the staff themselves drove us up to the snow line. The hot spring was great as well - I was able to take an hour long soak by getting up very early in the morning and it felt like being reborn. The breakfast was delicious and they were also flexible about the time, doing it 30 minutes earlier than normal so we could make our bus back to the station.

Good price, good location and staff were very friendly. Rooms were well furnished and had lots of extra blankets or pillows. The hotel also has its own onsen on the second floor. Heater worked well and there was complementary hot spring supplies. The staff was very friendly on check-in and check-out and the place has an elevator too if you have some heavy baggage. Location is only one corner away from the main restaurants and where most of the action happens, and is located right next to the bus stop too.

Traditional Japanese accommodation. The lady who runs this place is very sweet and did everything she could to assist us, despite us speaking no Japanese and her speaking little English. The in-house onsen is great to soak in after a day of skiing. The laundry is free for guests to use and washing powder is provided. We did not have breakfast included in our booking, but we took a peek at the breakfast on offer and it looked and smelled delicious!

Location is great for arriving in Nozawa Onsen on the bus BUT I must admit having to walk all the way up the hill to start the day of skiing does get rather tiring. Noise was also a problem - the shared basins were right outside our room and at all hours people would wake us up with loud chatter or by clearing their throats and sinuses.

When we arrived to the hotel we were told we couldn’t stay there due to someone being sick. The staff at this hotel were very sweet and helpful and found us another accommodation for the night at a discount. We very much appreciated this and hopefully we can come back and stay here another time since the staff left a memorable impression.

Amazing location (literally next to the bus stop), super-friendly staff and a short walk to restaurants and the mountain

There was a smoking room that was often left open so the smell of cigarettes lingered sometimes

Location is amazing

Western pillow options was the only thing I needed.

Excellent location, friendly staff, great facilities

Very nice and helpful staff.

Location is close to bus terminal

Onsen water is too hot

Really convenient, next to.the bus stop. 24 hr hot spring. Perfect.