The hotel is located in the old town surrounded by all the beautiful traditional houses. It is about 10 mins walking distance to Lake Biwa. The lady staff who checked us in when we arrived was very professional and kind. She followed us to the public car park nearby to park our car and brought us umbrella to make sure we don't get wet as it was raining. Excellent customer service which you will not receive in big hotels! Room was spacious and clean which comes with a big and nice bathroom. We are grateful to all the staffs at the hotel who has made our stay an enjoyable one!

The property is located in a unique neighborhood, close to shops and restaurants. It is also a walking distance from the Nagahama Castle and the Biwako. The room was very spacious and well equipped, total silence during the night. The hotel also provided some mini bar snacks and cup ramen. The parking lot was easy to find and there were signs indicating where the reception was. We would totally come back for another visit!

The pillows weren’t really comfortable but we slept just fine. No neck pain.

The room was very beautiful & modern looking with lots of amenities. Staff was very friendly and showed us around the property and explained to us everything we needed to know. The beautiful garden near the reception was freely accessible with a place for small fireworks. The surrounding area was very peaceful in the evening but lively and full of interesting shops and restaurants during the day.

It would be nice if there was one dimmer light near the bed or near the bathroom entrance that wouldn't be too bright.

Location is perfect, and the front desk staff very helpful and attentive. Room was large, comfortable and with good facilities, could stay here comfortably for a week.

Location's a little tricky. The street is easy to find, as is the storefront in the Booking.com picture, however the accommodation itself is on the opposite side of the street in a larger facility, with the reception office set back in a small alley. Led to a little confusion on our arrival.

Amenities provided showed much thoughtfulness in anticipating what guests might need. All we needed and more were present. Staff who did our check in was pleasant, thorough and did a great job in explaining everything.

Nothing. But do note that the car park is a 3 minute walk round the corner from the lodging building.

Everything was great. The staff were really friendly and made us feel at home, the location was excellent and central, and the room was clean and comfortable. The snacks were a great touch after a long day of travel. We will definitely love to stay again in the future.

Very comfy and large beds, 2 different blankets, quite big room. Location great.

I think that hot water was limited to 40 C, what is perfect for shower, but not enough for bath -it just cools down before you get in.

Wonderfully appointed room with so many amenities of drinks., toiletries, and snacks. The staff was amazingly accommodating and the room was huge, very much like a suite. It was a true treat to stay there!

The room was lovely, with lots of extras: snacks, drinks, amenities. The location in the middle of town was really nice to walk through the town. The staff was very friendly and helpful.

Nothing

The room is beautifully furnished, large and well equipped. Snacks are provided too.

The name of the hotel in booking.com and what’s on the sign is different resulting in confusion.