The staff were extremely kind and helpful. We had some delay in reaching the accommodations, but they allowed us to have our dinner right as we entered, before checking in. They also helped us to call a taxi to the train station on our last day. My mother left an item behind, and they kindly mailed it over to my address in Tokyo after we left! Compliments to the chef, the food every breakfast and dinner were so delicious, and my family and I got to try many local delicacies in the comfort of the hotel :) My parents also enjoyed their very first experience of onsen here!

The hotel is a little far from the train station, but can be reached within 10 minutes by taxi! Worth the travel for the good view though :)

This is a very authentic Japanese Onsen hotel that includes elaborate meals in the room fee. Mostly older Japanese guests who come to use the Onsen and enjoy fish based high end Keiseki meals. Not for picky Western eaters. Very little English spoken. Women's Onsen on 6th floor has fabulous lake-front views. This place would not be exciting for the younger generation. Not close to anything. Hikone is a nice town but pretty sleepy.

Mainly older guests who come here to relax and eat gourmet Japanese meals. If you are a foodie who loves Onsens and views of Lake Biwa this is a good quiet choice. Very expensive.

Friendly English speaking staff helping you book a taxi to Kawachi no Kaza'ana Cave (河內風穴) and return as shown on their website. Thoughtfully recommended the duration of stay, and availability of the restaurant (which happened to have taken an irregular day off) at the entrance of the trail to the Cave.

Second floor with partially blocked view. Pipes noises.

Very nice and accommodating staff, excellent service, really nice public baths, the food is traditional but I personally found it a little bland.

There’s not much to do within the hotel so expect to go out into the city. Hikone is great to visit for a day, but you don’t have to stay more than that. It’s good for a weekend getaway, but not much more.

I liked the quiet location, the view of Lake Biwa, the friendly staff, and the access to both public and private onsen facilities.

There wasn’t anything particular I disliked about the property. The only thing that was inconvenient was getting from Hikone Station to the resort, since I didn’t know how to schedule a shuttle bus.

room is super spacious. it is also very clean and well maintained. staff doesnt speak english well but they are still very friendly and made us feel welcomed.

we weren’t notified that the main front door of the accommodation closes at around 10pm. we went out to Lawson for some midnight snack and got locked out when we came back. we seeked help by messaging the property management team via the booking.com app and they responded within seconds. very impressed by how efficiently the problem was solved.

Spacious room, quiet neighborhood, free ramen at night, and onsen with a beautiful view of Lake Biwa. Breakfast was exceptional, too bad we didn't get to try their dinner

Can't think of any

Superior Room was nice but a little high priced Dinner and bf was yummy View from room was lovely Bed was comfortable

We were told drinks were free but found out we needed to pay for the wine in the end… only soft drink and coffee was free

The staff was amazing, they tried to meet our every need, although there was a little difficulty in comucating. The food was extensive, the view was amazing.

It's a little far, but because it was near the lake, the view was awesome. If only there was some form of transport. That could bring us around..

Nice lobby and free drinks at check in. Gift shop was nice. Staff was nice.

The exterior seems a little old. There was trash on the beach which was sad. It was the only trash we saw in Japan and it was on the shore of the lake.