From the moment we arrived, we were greeted in front of the hotel, shown where to park, and our baggage was brought inside and up to our room. Even before stepping into our room, we felt humbled by the absolutely polite, welcoming, and attentive service. Our room had a view of Mt. Fuji—though it was only visible on the first and last days, it was breathtaking. The garden is unbelievably beautiful, and the entire experience was peaceful and relaxing. We felt completely at home and will definitely return. This place is an absolute gem. The only small thing—I wasn’t able to find out which green tea they serve at breakfast, which was so good! ぜんぶほんとうにすばらしかったです！サービスもりょうりもこころがこもっていました。

I had the chance to stay at Tokiwa Hotel in Kofu, and it was an absolutely perfect experience from start to finish. First of all, the spotless cleanliness and the spaciousness of the rooms immediately impressed me. From mine, I had the chance of admiring the majestic Mount Fuji, a breathtaking view that made the stay truly special. The service provided by the staff, both day and night, was simply outstanding, I have only experienced that in Palaces. Always present, smiling, and attentive, they anticipate every need with efficiency and kindness. Their warmth and genuine joy create a unique and welcoming atmosphere. The facilities are also of the highest standard: the men’s and women’s onsen are immaculate and deeply relaxing, while the hotel’s amenities reflect great attention to detail. The Japanese breakfast was an absolute delight, refined, generous, and the perfect way to start the day. On top of that, the restaurant recommendations given by the team were excellent. In short, everything was simply perfect. My stay at Tokiwa will remain unforgettable. I wholeheartedly recommend this hotel without hesitation.

Nothing

This hotel is probably the best hotel in Kofu City area. It has hosted the past 3 Emperors when they came to the city. It also hosts national championship Shogi (Japanese Chess) matches. It has an incredible garden. Dining is in private booths in the restaurant, and the food was exceptional, although we only had breakfast there. The onsen (hot bath) was also incredible. Very nice facility.

We had a very(!) big Japanese style room. Absolutely special to experience this. The room was very clean, which is particularly remarkable because of its old style. Dinner and breakfast were both top-level.

The bathroom has an old style. Maybe that belongs to the overall style of the room, but not being able to stand under a shower without holding it in hand… that breaks with the overall sense of luxury. Limited ability to speak English by most of staff.

The property is absolutely spectacular, much better than the photos. Rooms are newly remodeled and extremely comfortable. We had a view of Mount Fuji which was so special. You must eat in the restaurant, food was authentic Japanese.

NOTHING!

Everything was excellent, from the complementary glass of wine and tea, to the breakfast and especially the warmth and hospitality of the staff. A big thanks to Chihiro to be always there for us, with her special attentive detailed touch.

Nothing that comes to our mind.

The check-in was smooth. The staff was very friendly. The ryokan is top 100 Japan best ryokans. The onsen was very good! a bit hot during the summer but is definitely worth visiting.

The service was exceptional, the staff most welcoming and attentive, the views of Mount Fuji spectacular and the hotel garden an unexpected gem.

Nothing, it was wonderful

Dinner and Breakfast, included in price, were excellent and staff were very friendly. Great having Onsen on site.

Great place to stay for few days. Very quite and peaceful place.