Everything’s top notch and beautiful. The food is great, the location couldn’t be better, right next to a bus stop by the river, with views to the central alps and the woods. The staff is so polite and helpful. They go the extra mile to make you feel welcome.

Nothing.

It was easy to locate the place with the on-board computer in the car. We were welcome with hot tea and sweets in our room. The room was huge and we had two separate sleeping areas. The large bathroom came with a wooden tub for in-room ofuru and also two other separate toilets. A small kitchen was available but we did not cook or made any food as dinner was provided. The dinner was meant for a king which we found difficulty completing the full sumptous & luxurious course. Next morning, the breakfast provided was equally good! We enjoyed the indoor and outdoor ofuru too! We will return to this beautiful place if we travel to Nagano again!

Nothing to complain.

Our stay was one of the most eye-opening and interesting experiences. It was a true privilege to stay here. Every detail was immaculate and purposeful. Meals were orchestrated with beauty and left nothing else to be desired. The staff was excellent and made us feel like we were truly at home despite the language barrier. They went above and beyond to see to it that we got to our next destination once we checked out. This was a true once in a lifetime opportunity that will never be forgotten!

We had an exceptional experience Futari Shizuka. The staff were very friendly and we had lovely Japanese ladies who personally showed us to our rooms and made tea for us, and offered local Japanese snacks. We had a lovely chat, albeit limited English from them. Dinner and breakfast were served in a private room, food and service were awesome! We had a birthday celebration and they prepared a lovely cake for us. We had such a wonderful stay that we are still reminiscing weeks after our trip.

Nothing

Excellent 5 star service from staff. It's japanese hospitality at its finest ! Food was well curated, onsen was beautiful and just touched by how the staff were all so kind and hospitable. Even the General Manager himself came to each customer to greet them. Amneties that were provided were of highest quality. I fully recommend them

The hotel is slightly old but is kept at top notch condition and everything is extremely clean.

The outside onsen is amazing. And the location is beautiful recommend a hike around. Loved wearing yukata around the building. The staff were friendly and tried to be helpful despite the language barrier (have Google translate at the ready)

I tried to be adventurous and try the seafood meals provided but still not to my taste. (That’s a me issue not the property, the meals were so cool )

Fabulous food, wonderful onsen, friendly and helpful staff.

Room was too small for two friends travelling together, communication before arrival was very difficult (I wrote in English and replies were in Japanese). It’s a challenge to get to with public transportation.

Had an amazing stay. The staff were all exceptional and welcoming. The traditional japanese breakfast and dinner were the best we had in japan. The Onsen was beautiful.

Nothing

Amazing stay, offering a unique and traditional hospitality experience. The dinner, as well as the breakfast, is incredible with a lot of different tastes. The Onsen with outdoor areas is perfect to soak in after a long day.

Nothing.

We loved the dinner served, the wonderful onsen, and the serene location very close to the bus station for the Kmagatake Ropeway. The service was impeccable as well.