Super staff Superb outdoor onsen, magical forest view lit up at night with a trickling stream and fauna to match, you won't be disappointed. Could stay for hours waiting for the squirrel box to have a head poke out lol. The water is 41 to 42. The rooms have character and charm and whilst not spanking new are nicer for it. They are large and have a seating and table area too. Lovely mountain views come with many rooms. The breakfast and dinner were excellent, always something for everyone and nice vibe. The chefs were friendly and accommodating to dietary needs. Very professional and great quality and variety. Was the best place I stayed in 5 weeks and 25 hotels in Japan. The bus to take you up the mountain stops literally outside the hotel. They have flying squirrels although they didn't show for me! This side of Komagane is likely why you came to this area for mountains and onsen and decent food and peace. It's like a small little alpine village area and there are a couple of soba noodle places and pizzeria too but the hotel food is excellent. They are rebuilding the big lake which I imagine will make the whole area even nicer. It was very quiet (Early Decemeber). Three blinds/curtains. Simple, unobtrusive air con. Lighting is great when you insert the rod lol ;-) Vending machines. Alcohol sanitiser everywhere. Lovely Yukata. I'd love to go back in summer and make the summit which was a crampon affair in December! It's one of those gem hotels which get most of their revenue from weddings and functions and so staying in off peak times means all the service and few people. I didn't even bother with the public onsen down the road (it's the same water source) They also have cold filtered Okayama coral water in the onsen which isn't always the case! You can buy the bus and ropeway ticket from reception :) Tonnes of parking. Free welcome coffee and a nice little souvenir shop to boot!

Breakfast finishes at 9am. They do have a large lounge area however.

Located in a beautiful area, and easily accessible from komagane train station, the bus to/from the ropeway stop just outside the hotel, very useful before/after going to Senjōjiki Cirque and mount Kiso-komagatake. The stuff were very welcoming and friendly, the onsen baths, especially the outdoor one, were great, and the food was delicious, shining light on the local "apple pig". The room was specious and comfortable.

There seem to be some problems with the lighting in the room, some of the switches didn't work, and the room quite dark

The femal receptionist were excellent. We stayed for 2 weeks and they immediately recognised us and catered to our every needs.

The male receptionists at the check-in were not very helpful. The breakfast staff, young female and male waiters were extremely rude to us and chased us away. Breakfast was the same throughout the 10 days of our stay which on the last few days we skipped. The eggs were also not fresh which was horrible for a standard japanese breakfast. The bread was also sub par.

- Dinner was OK - Breakfast was excellent - The lobby and restaurant were clean, spacious and they even had a free welcome coffee or tea drink - The staff was very friendly - The surroundings of the hotel is superb. Close to the bus station that goes to the ropeway and a beautiful, serene park with a nice pond right next to the hotel

- Dinner was way too expensive. Sure, food was good but not worth 6000yen. - Beef was more often than not cold, even though they prepare it right there. They need to put the meat on a warm/hot plate when people pick it up - The beds were not comfortable at all. Plus, even though we booked a room with 1 big bed, they put us in a room with two single beds. - The rooms were extremely badly lit as well. Very dark. Window was there, but right in front of a forest, so even in the morning it was dark

The location is perfect for the trip up Senjojiki Cirque although poor weather did not allow us to enjoy what would otherwise be a beautiful scenery up there.

Breakfast lacks variety. It is also quite difficult to communicate our requests to the staff as they do not speak much English.

Great location, clean comfortable room, friendly stuff trying their best to help us, dinner buffet was great and had some nice wine. The receptionist helped us so much. They were so good with us. Also on our way to the hotel, a lady that is working in the kitchen and she was also going to the hotel, found us pulling our luggage. Without us asking, she offered herself to drive us and that was really really polite and good for us. We loved her. Thank you so so much! The baths are fantastic. There is a small pool outside and it is inside a terrace which is carefully constructed so that is attached to the forest. Fantastic!!! And there is an espresso machine opposite the reception and in front of the elevator. That is a very important set up.

The dinner was somewhat overpriced. Beds are hard for us.

1. I enjoyed the outdoor onsen looking at the green forest outside 2. The buffet dinner was really nice

1. I wish there is basket in the onsen for throwing used towels instead of needing to take them back to the room 2. As mentioned in other post, the light in the room is dim, and the the pillow is too soft for me. 3. Since the dinner was nice, I had high expectation for breakfast but it turned out to be so so.

The resort is near Suganodai Bus Centre, the starting point where you can catch the bus to the ropeway station, which takes you to Senjojiki Cirque. Very friendly and helpful staff. Breakfast has a good spread. Dinner buffer (extra cost) was good as well. Free transportation from Komagane JR station to the resort was great as well.

Breakfast was good, staff helpful, onsen lovely, view from hotel room brilliant.

Room felt a little dated, beds/pillows were the least comfortable in the 7 different places we stayed. We didn't check in until 5 and were told there were no places left for dinner..... we were directed to a great local restaurant though.

Good food, large and nice rooms, super clean and great staff. Good for western needs. Also nice Onsen

We went to the parking lot at night to look for the flying squirrel but a waiter told us we had to join the paid tour (500yen) to stay there. The beds are a bit too hard