So, to give you a sense of their great hospitality, I must tell you that it was the end of January, and I had rented a car from the southern city of Kagoshima where winters are balmy so rental cars don't usually come prepared for winter driving, and Nanakamado is up on the foothills of Mount Kuju much further north in the island of Kyushu, and the night I was to stay there it snowed, not terribly heavily but just enough to coat the road and my car had zero traction and just couldn't go uphill at all, and we were stuck at a spot that, as it turns out, was just within a kilometer or so from the ryokan but we wouldn't know that because it was in the mountains and it was already after sundown and was quite dark outside. We called up Nanakamado for help and thank goodness they called in a local warden came to the rescue with tire chains, so eventually we made it safely to Nanakamado to stay the night. But we had to wait for almost an hour for the warden to arrive (not complaining, just relating the fact) and so we missed the dinner service time and that was clearly communicated to us when we called Nanakamado for help (again not complaining, because we fully understand their kitchen staff had work and off hours). Even so, when we got to the ryokan they had put together a simple but very thoughtful supper waiting for us in our rooms so we could just stay in and not have to faff around in the cold and the snow. And, the next morning, at breakfast, they served us back all the goodies that we had missed the night before, so it was an extra sumptuous breakfast (minus of course any alcoholic beverages). But this just goes to show how exceptional Japanese hospitality can be. Very memorable stay at Nanakamado we had indeed.

The baths were not quite hot enough, which was a bit unfortunate, but I understand there's a bit of a problem in Japan right now of too much natural onsen water being drawn and supply running low in some places. We had to stay very close to the faucet where the hot water came out to keep warm.

The staff are nice and warm, even we can’t speak Japaneses, but we still can use our way to communicate.

This hotel is hidden in the road (next to another one). So we are not easy to find the way, it should have more information for the drivers

breakfast and dinner were extremely delicious staffs are very friendly and kindly private and public ryokan are very good

There is nothing to regret. you need to know a little japanese

The grandmas working there were super friendly despite the language barrier. Made us felt very welcome. Very generous portions of dinner, delicious as well.

Very cosy property and friendly staff who make the stay feels like home.

The breakfast and dinner were very good, delicious and with good varieties. the host was very friendly and nice.

the washing basin has no hot water.

The tatami style room.

The bathroom is cold. No hot at the wash basin.

Nice people nice service nice food

Excellent food and Good Staffs

Nothing