The bedroom was spacious with a spectacular view of the snowy conditions. The private and public baths were excellent. The breakfast buffet and evening set meals were all outstanding. The staff did their best to help me in English. There is a convenience style shop open 24 hours which is great as there is nothing else nearby the hotel. The specially prepared mochi should be ordered for departure! Yum.

Although I wrote to the property, and received a positive reply about a shuttle bus meeting my train, it was not there on my arrival. Another hotel company driver phoned to the hotel to call for it. The hotel is up a very steep hill from the station so you need the shuttle. Some parts of the outside of the hotel look worn and tired and in need of repair after the winter.

Fantastic place for our first experience in an Onsen. Staff was very friendly and going beyond language barriers they all helped us understand how everything was working. The room was so comfortable and beautiful. Traditional Japanese design with tatami mats, sliding paper doors, perfect relaxing lighting, a low table where we loved to have green tea, Yukata for men and women, loved their beautiful blue colors and traditional cut. So comfortable to go around in these. Breakfast was fantastic! And the water was so hot and rich! It was fabulous. There is a 24/7 shop open in the lobby, which was extremely convenient. The fact that the four private baths were available without reservation or additional fee made our life very easy. Nature around the resort was beautiful, very much worth going on a hike. Another plus is the free shuttle from and to the station. Last tip: don’t miss the chestnut mochis made to order the day before. To die for!

Great view from the 7th floor on the mountain range, very varied breakfast buffet, nice semi-private eating arrangements for breakfast and dinner, staff very friendly, the private onsens were often available for use and not overflowing with waiting guests although we were there only a few days before peak fall foliage. We liked the "only refill amenities" service (instead of a full room cleaning) because it gave us privacy while still giving us refills for towels, sweets etc :)

There is little the hotel can do about this, but the walking path to Naruko Gorge is not very pretty, mostly next to the street. And I guess it is a bit pricey, but not more so than onsen hotels generally are in Japan so it does not really count

Nice Onsen. Dinner and breakfast were very good. We liked the traditional Japanese dinner. Every dish is good like fine dining. Breakfast spread has lots of varieties. There’s local dessert like mochi and it’s so delicious. Of course there’s the mains which are all very good. There’s shuttle bus to fetch us to the nearest train station

There’s nothing which is not like-able except the private Onsen does not have hot showers which we understand it’s not working.

Staff are very friendly. Though they don't speak fluent English, they try their very best to attend to our needs. Very good food and service.

Make sure to inform the hotel of the arrival time so that they can make the shuttle arrangements to pick you to the hotel.

1. The staff member at the resto tried his very best to present the dishes at dinner, which was a nice gesture 2. Shuttle bus from the hotel to the JR station 3. Lovely onsen

1. Long uphill walk from the hotel (make sure you reserve the shuttle!!) 2. Room was a bit small considering the price 3. No power socket near the tatami bed for charging the phone

The rooms were really nice and we appreciated the possibility of sharing a small private bath rather than going to the large public onsen. The futons were unexpectedly comfortable!

Onsen was very spacious; breakfast and dinner was delicious with great variety, very good croissants for breakfast; overall great value for money

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onsens are excellent lovely breakfast courtesy of staff big rooms nice outlook

everything was good

Very clean and quiet with friendly staff.