It is a brand new hotel in a great location with easy walking access to restaurants, public transportation, and attractions. I really loved that it was in a happening area, but on a quiet street. The amenities were great and so was the technology in the room. There was a tablet that controlled most everything in the room. My room included a washer/dryer unit that I wished the one at my house was as quiet. The hotel offered spa services and I had a great massage in my room. The staff were simply incredible. They were professional, personable, efficient and effective. I would absolutely recommend a stay here.

My only recommendation is to change up the breakfast buffet offerings.

Room size, bed quality, amazing shower, air con, amenities, restaurant, great bar ambience, ambience, lighting, hotel entrance, garden theme, very attentive and customer focused staff

small point - restaurant provides meditteranean style breakfast and plays latin music....i think hotel should focus on local japanese food and local ambient music as that is why people come to Japan - get the authentic food and atmosphere

Loved the location, facilities such as laundry room and especially the onsen. Wonderful stay wish we could do it all over again.

Nothing

Lovely people and facilities. Very central to everything we are very happy and we will be coming back again !

Great location and loved the onsen. Restaurant was also good and staff were very accommodating.

No view but it didn’t matter as everything else was perfect.

We had breakfast there once and it was a great combo of western options and Japanese style options. We preferred to explore local breakfast spots but it was great to have this as an option on one of our days.

My only feedback would maybe be to have small wash cloths in the room for showering, but not sure if that is not something traditional for Japanese hotels. The stay was otherwise excellent and the location / proximity to a train station was so great! Would definitely stay here again on our next visit. We miss Japan so much already and can’t wait to go back!

The hotel had a modern feel and was very clean throughout. While the bed was quite comfortable, the room itself felt a bit cramped, especially if you had large luggage. That said, the staff were helpful and polite during our stay. The absolute highlight was the onsen—beautifully maintained with excellent facilities. The laundrette was also a huge bonus and very convenient during our trip. The location is fantastic, within walking distance to many key attractions. However, I probably wouldn’t book with breakfast included again, as the variety and quality didn’t quite meet expectations. Overall, it is a clean and well-located hotel with great amenities—especially the onsen.

The room size is slightly small, but the whole experience made it unnoticeable.

I really enjoyed staying in this Mitsui Garden. Really practical, since it has a metro station around the corner. The staff is super friendly and helpful, as all Japanese citizens. Super clean, like everywhere in Japan. The room was very comfortable and cozy. The property is impecable, beautiful bar and restaurant, internal garden ideal for a glass of wine or sake. They even help with the transfer servie for your luggage from city to city. I will definitely stay there again next time I`m in Kyoto. Their restaurant is very good too!

Although the restaurant was really good for lunch and dinner, the breakfast could be better. Other than that, everything was perfect.

This hotel was amazing. We had such an enjoyable time. The rooms are big for Japan. Modern, clean, and the amenities were generous and more than you’d get at other hotels. The staff were friendly, helpful and always there. Small things that we hadn’t thought of but the hotel had Modern and efficient washer and dryers. These were super helpful and quick. The Hotel Public baths were a lovely surprise, for hotel guests only. We had dinner at the restaurant and it was delicious. The location was perfect. Honestly there was not much we could fault. Perhaps the breakfast; it was good but not great. A small selection which didn’t change in the 5 days we were there so it got a bit boring. Luckily the markets were about a 5min walk from the hotel. We will be back!! Photos are all within 5 minutes of the hotel

I liked everything! We booked a deluxe suite that was on the ground level, which although was beautiful, the windows were frosted (so no view). I asked to be moved to a room with proper windows because our previous hotel in Tokyo had the same issue, which was not great. The staff quickly showed me two different room options (both with lots of sunlight). I was able to pick whichever room I wanted and we moved within minutes. It was seamless and they were so accommodating. The rooms were so clean and beautiful. The hotel smelled incredible and the onsen was so gorgeous. The location was also super. I can’t recommend this hotel enough.

The breakfast could’ve had more Japanese style options in my opinion but otherwise it was great.