Location great - next to the river. Close to restaurants and convenience stores. Short walk to the castle and other sites. Spacious room with good amenities and very comfortable beds.

Lift does not go to basement where the Onsen is located. Might be an issue if mobility is compromised.

Stunning, authentic and clean room(s), kind and understanding staff who spoke to me slowly in Japanese to assist with checkin, and rules were reiterated in English on documents anyway despite Matsue being relatively rural. Absolutely beautiful view at both night and in the morning, I was shocked! Onsen came free with the stay. Zero complaints, the best stay of our trip around Japan.

I wish that the obligatory hotel fees are built into the cost on booking.com, I know to expect them however it's hard to know *how much* extra they will be, it would be good if they were upfront.

This is an historic Ryokan, refurbished several times over the years. All the expected services, wonderful staff. Our room had a fantastic view up and down the river. In the morning near dawn we could watch the shinjiko clam boats heading for the lake. The dinners were unexcelled, not standard Kaiseki, but multi-course with refreshingly new tastes. We found this an excellent place to stay and visit both Izumo Tasha and Miho Jinja.

Irish writer Lafcadio Hearn （Japanese name Yakumo Koizumi）used to staying here for several years. The hotel staffs are all kind and nice. The breakfast seems healthy and tastes good. The box for breakfast is printed some local words and you can learn some local languages from it. Our seats capture the beauty of Lake Shinji. It’s a very pleasant stay.

The design and comfort of the room that have been recently renovated, with many extra details

Though the Onsen facility is nice, it could be improved. Only one hot thermal bath...that looks quite old and could get refurbished in a more modern style

Beautifully decorated room with fantastic view, looking over the river and Ohashi historical bridge. Their hot springs healed my swollen hand overnight. The staff are very helpful and very knowledgeable. They try to accommodate everyone.

Nothing!

Excellent customer service - exceptional staff. We have never felt so welcome and cared like this. I want to thank each staff, who we interacted with for their help and kindness. The room type we booked, was huge and comfortable - like a little apartment. The traditional breakfast was outstanding as well. I hope that we visit Ohashikan again in the near future.

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Breakfast was wonderful , also dinner at The Willows , prepared by James was magnificent! World class food and a fabulously entertaining and thoughtful host. We felt totally spoilt at Ohashikan Junko and James couldn’t do enough for us and they made us feel like we were their only guests. We hope to come back one day!

Beuatifully presented traditional japanes breakfast served in a private tatami room Great Onsen Excellent location near the castle Easy walk to the station

Beautiful room in traditional Japanese style. Lovely breakfast served in private dining room 2 out of 3 mornings. Nice onsen and nightwear provided. Big room and bathroom.