Wonderful access to the Tamatsukuri Onsen water. My skin felt so moisturised. What’s more the open air hotspring pools were so relaxing and peaceful, a boost to body and spirit. An additional plus point is that the hot springs stay open from 15:00 to 24:00 and re-open next morning from 05:00 to 09.30 to a different facing of the hotel, giving guests a change of scenery ( perspective). Loved the buffet breakfast. There is an amazing spread of local food including chicken, beef etc and sweets. Highly recommend this hotel.

Nothing.

This was a luxurious treat and we all enjoyed it from the welcome by the general manager, the hot spring bath, the food, the room. One of our group had a massage which was very good and reasonably priced. Breakfast was an amazing buffet of Japanese and Western dishes. The hotel provided transport by shuttle bus to and from the hotel. Communications via booking.com worked well.

The vegetarian meal which was provided for one of our group seemed to be more vegan than vegetarian and was not as creative or as satisfying as that provided at another hotel on the trip. The standard non-vegetarian menu however was excellent.

Location was a good mid-way stop for me - and it made a change to have a bed rather than a futon! Onsen was great with an outdoor section as well. Dinner was thoroughly enjoyable.

My single bedded room (as booked) was fine apart from the fact that the window had obscured glazing as it overlooked a roof with ventilation shafts. This meant that it didn't really get any proper daylight.

Top to bottom, I’m traveling 16 days, so far best ever. Old style Japanese Life music to so many choice , fancy dinner, great Onsen to its view. But one day to make other day to female , you can have even you stay a day, either morning or night It worth it every penny. Stay there two days. I did one but already scheduled other town, if you do , please try two days

Far away from city and no shop around it but again 3100¥ taxi , it worth it, this place better than Beppu , KinosakiOnsen (horrible) and spaWorld.

Great money for value and hot spring facility. The public hot spring is large and has both indoor and outdoor bath. The price is very reasonable compare to its facility. The hotel provides shuttle bus service from and to JR station. One may also choose to walk from / to JR station as there is a walk path along the river.

The room and carpet is a bit old. Again, the overall experience is still very good.

Excellent hotel with spa and beautiful garden, very nice multicourse dinner.

Confusing electricity in the room. The expected misunderstandings of foreign tourists.

The hotel is located away from the traffic and is very comfortable. What satisfied me extremely was the Japanese dinner. I stayed for three nights at the standard food level with no extra items. I requested, though, in advance to change the dinner items every night. Three Japanese course dinners were then served. I was served in a private dining room and attended by cheerful and very kind staffs. The items, variation, and the quantities were all much better than I expected. Not only the varieties of taste but also the arrangements (colors, temperature, shape of plates, and timings) are excellently done. I strongly recommend to stay at least three nights to enjoy fully what the traditional Japanese style of food can show. Another point to recommend is the services by the staffs. As the guests next to my room had a small kid running around, I asked the front to change my room (I had two more nights). The front immediately prepared a room on the other side for me so that I can sleep quietly.

As the room was a Japanese style (Tatami or straw floor) without beds, they used Futon. The Futon was alright, but the pillows were not comfortable enough (mixed height).

Nice and very helpful staff. It's a 15 min walk from the station to the hotel, but they a have shuttle bus, you just need to contact them beforehand. Onsen is good, you can go as early as 5 am and up to midnight.

Beds not that comfortable, room was good, great location, lovely garden and staff are very pleasant.

amazing. we stayed here for my mom’s birthday trip and I told the staff for reservation in advance. the staff celebrated us and it was such a unforgettable birthday stay. strongly recommend if you love onsen, Japanese-style accommodation, and omotenashi