Friendly welcome and service, large room with own bath/toilet facilities plus use of the public 'big bath', walking distance to Matsushima station (JR) and to the bay. Supermarket (coop) is 10 minute walk away. Coffee/tea available in shared lounge. Lovely crisp, clean linen and room service for multiple night stays. Thankyou for taking us to the railway station.

For information, not complaint, guests should be aware that the lift is out of action, so guests need to be able to climb stairs to rooms and the shared big bath (3rd floor). There is a refrigerator in the shared lounge, not in the bedroom. If self-catering, it's easiest to have foods that are pre-prepared.

Very friendly, traditional style ryokan, with good size tatami mat rooms and very serviceable bathrooms. There’s a simple eating area and fridge for guests to use. The hosts (and their dogs) are kind and very welcoming. The location is quiet, about 10 minutes walk from the centre of Matsushima and (in a slightly different direction) from the nearest railway station Takagimachi.

It is a pity that no breakfast is served, as there aren’t many breakfast options nearby: we ended up stocking up at a nearby 7-11 convenience store. There’s also no laundry facility at the ryokan - the hostess kindly directed us to the nearest coin-op laundromat but it was about 20 minutes’ walk away.

I love how the ryokan, it was a rare experience..the ryokan so clean and big for me and my husband.. The staff hospitalility was superb.. And they had a big onsen too..and its private only for the guest..love it.

The location was very close to the station, but the near restaurant about 1km and close early. And the kombini also 1 km. So you should buy some food or snacks in advance to prepare. Oh also the pillow, i didnt know if it was a japan tradisional pillow, but for me it wasnt soft enough, maybe you can consider to change the pillow to the soft one. Thank you.

The owners are the absolutely friendliest people we met our entire trip in Japan. They’re so cheerful and have 2 absolutely adorable doggos. Their joy is infectious and really made our stay memorable. The inside is also beautifully renovated with traditional Japanese aesthetics. However the pebble stone pavement makes it a bit hard to wheel luggage. But the location is absolutely perfect. Plenty of parking space for our rental car, and it’s within walking distance to the Main Street of Matsushima Bay.

Great hotel in Matsushima, loved my stay there! I arrived a little bit earlier than expected and the team helped me doing an early check-in. Room was spacious and very comfortable. Location is great too: it's a short walking distance to the city centre and also close to the Matsushima and Takagimachi JR stations. The hotel team was outstanding: the couple managing the ryokan are great and the rest of the team did a very very good job too. Very good value for money. Highly recommended!

Nothing, everything was very good!

It was a great stay. We were greeted by the owner of the hotel, a very kind woman and her husband. During our stay we were very well treated: without asking our luggage was brought upstairs, we got nice gifts (sake) and lots of recommendations. The room was clean and spacious with a nice view, the futon mattresses were very comfy. The location was also perfect for us, not too far from the city center but also in a quiet neighbourhood. Above all we also really enjoyed the public bath.

Nothing

The ryokan was really beautiful. I really liked the garden in the front, the architecture, and the paving in the hallways. The couple that hosted were very friendly and they had three cute poodles. There is free coffee on the first floor. Our room had a private bath and the room itself was very comfortable. A note for travellers who haven't been to Japan, and something we discovered: the bathroom area is not heated by the AC unit, but it heats up well enough from the hot water/steam. Parking was very easy, and the inn was very close (5 min drive) to the Matsushima bay boat tours. We stayed at several ryokans during this trip, and the value of this one was great! I didn't get a chance to try the public bath.

I can't remember if an option for lodging with breakfast was available or not, but it would have been nice to have breakfast. We had a hard time finding breakfast before going on the Matsushima bay boat tour.

The staff are very friendly and helpful; this ryokan trains and employs young people with disabilities to work in hospitality and we found the service to be very good. The room and bathroom was spacious and had a charming old-fashioned lock on the toilet/WC door. The interior of the ryokan features very traditional details and the top floor had a large bathing area. It’s worth asking the owners about the history of this building, which explains a bit about the extravagance ;) If you like dogs, the owners have two rescued poodles that they’ve adopted who are on premises.

There was a strange odour throughout the building. Unfortunately, due to damage from the 2011 earthquake the elevator is out of order, and the impressive hallways are lined with pave stones which while picturesque, may be tripping hazards so we wouldn’t recommend this location if you have difficulty walking or other mobility challenges.

A really wonderful hotel in Matsushima - great for those traveling with a rental car. The hotel is clean and comfortable with all the essentials you may need. The traditional Japanese style rooms are large and the local area is very peaceful. The indoor hot tub is very relaxing, and nicely matches the interior design of the hotel. The staff are the highlight - they are all really polite and friendly. There are also two friendly dogs! This hotel employs young staff with varying abilities - all of whom were very attentive. This is a hotel worth supporting, and after staying here I feel like part of the family!

Absolutely amazing welcome and hospitality throughout from Kikuchi san and Yoshie. We were made to feel right at home . Very traditional ryokan from top to bottom so was a great cultural experience in terms of tatami-matted rooms , sliding shoji doors, tasty Japanese breakfast and decent Onsen bath on top floor. Peaceful and reasonably priced.

A little bit of a distance from Matsushimakaigan but easily walkable 10-15 mins. Found a great Taiwanese Restaurant on route and had spicy tonkotsu ramen. Actually ryokan was well located for Matsushima Station and Takagimachi Station so easy to get to Sendai and other surroundings areas of interest.