Hotel looked like garden. Rooms were spacious. Staff are very friendly and will guide you wherever to go. Toilet was spacious with bathtub, shower area and 2 sinks! Breakfast was not buffet, but a beautiful bento set! Will come again for the resort feel!

Location can be a little problematic. Had to take cab/bus to reach hotel after reaching Mito Station. Good for drivers, but a hassle for non-drivers.

love the spacious room and the huge atrium, hotel staff were very responsive and helpful and polite too. a real gem of a hotel in such a quiet area. totally enjoyed our 4 night stay. great beds too

The hotel is located in the bit remote area of Mito, which is not very touristic, but still very nice. Rooms were very spacious and absolutely clean, along with incredibly friendly staff and wonderful service. Changing breakfeast options from traditional Japanese to continental. We will visit again, fullest recommendation!

The hotel was really nice and the staff was well trained and very helpful. We used this hotel as a base to visit the Hitachi Seaside Park. We had dinner at the restaurant and was a great experience both quality and service.

Very beautiful and classic hotel. Cosy room with lovely decor, very clean and spacious. A lovely bouquet was placed in our room as our anniversary gift with a card signed by all staff. Very personal and touching! We had a lovely anniversary dinner at the garden terrace. Wonderful and delicious French dinner, courteous and welcoming staff (a Japanese gentleman who can speak fluent English), everything is so professional and high quality. Breakfast is also very good with full breakfast (egg, sausage, salad, yogurt, fruit, juice and freshly made bread). A very relaxing and refreshing start. Very near the Hitachi Seaside Park so it's a nice base to travel there. Free carpark is available. Will definitely stay again and highly recommended.

Lack of facilities like gyms, swimming pool and onsen.

the room, the hotel

the location: nothing around, especially for dinner when the hotel restaurant close at 7 pm

Large spacious rooms, even by western standards. Luxury public areas and excellent variety of restaurants.

Pillows were a touch soft.

very nice place.

it was too far from station

The Suite is very comfortable and private. Very spacious and with its own Jacuzzi it made my stay memorable. It is also very well designed for work and the needed amount of entertainment with its two big screens carefully positioned in the room.

I was asked to pay for my room on checkin. That didn't align very well with a hotel that is committed to providing a five-start experience.

Beautiful hotel, staff were very professional. Bed was comfortable, as was the size and finishes of the large bathroom. Breakfast was very good. We selected the Japanese breakfast, it was a traditional Japanese breakfast with natto, picked plums, fish, rice, miso and a variety of other small Japanese salads. We also ordered room service. We selected one of each item available and all were tasty( spaghetti, margarita pizza and onigiri).

There was trash under our bed from prior visits that had never been cleaned and we were never able to use the free WiFi in our room because the connection was too weak. Also, I wish there were a few more items on their room service menu; such as sides like garlic bread, salads and desserts. But overall we enjoy our stay and I’d recommend to others.