Love this small but humble Japanese inn! Wished I could stay more than a night to soak more in the onsen and enjoy their Kaiseki meals. The inn basically has everything that a Japanese inn should have and the staffs are very attentive to you. Free flow alcohol up till 5pm and free cold milk till 9pm. Hokkaido's milk is definitely one of the best! They also provide free shuttle bus from JR Noboribetsu station (around 10-15mins drive to their Inn) so make sure to communicate with them early. If you're planning to visit Noboribetsu, suggest to stay at least 1 night to enjoy the onsen. Probably it will be more enjoyable on a cooler weather, but we visited in Summer and it was still great as Noboribetsu area tend to be cooler.

Well honestly there's nothing I didn't like but for those who find it tedious to walk a lot, Kashoutei Hanaya is around 15-20mins walk from the main attraction and the shopping/food area. But hey, just take it easy and walk slowly to enjoy the surroundings if you're not rushing. 😁

The location, the food, the staff. We had a very enjoyable stay. The staff was very kind and helpful. It was fun dining in our room as opposed to in a dining room like many of the other ryokans in Hokkaido that we stayed at. When you arrive at the property, you book your meal time and they will deliver the food at your designated time. After the meal, the staff will take your plates away and make your futon for the night.

This hotel is amazing! If you are interested in experiencing the traditional Japanese culture, definitely gonna go to check out. Even though the hotel itself turns out to be a little “small”, but it’s very delicate and decent. The staff are very nice and friendly to provide everything you need. Besides, the food is so delicious, be sure to have a taste of the delicious and delicate food! The hotel itself has shuttle bus travel back and forth of Noboribetsu station and the hotel, also you can take the shuttle bus from the hotel to the Jikoku Dali （Hell Valley）. Also, the staff would provide you a tourist map which could provide any information you need! This definitely gonna be the best hotel during my stay in Hokkaido!

Traditional Ryokan with hospitality and service as its main focus. Staff were friendly and helpful, and made accommodations for our dinner even though we arrived quite late due to the heavy rain. Dinner and breakfast were rich, balanced and delicious, and were served in our rooms. Onsen was extremely authentic, with the signature Noboribetsu soupy and sulfurous onsen waters.

Older ryokan, with dated furniture, but cleanliness was still very good. Location slightly away from the main area of Noboribetsu, but the ryokan does offer the service of shuttle transport to and fro the Noboribetsu JR station.

The staff were extremely friendly, and very helpful! They went above and beyond to ensure that we were comfortable and had everything we needed for our stay. Meals were served promptly, questions were answered with great detail, and they even helped us to cut and prepare a melon that we had brought with us for our dessert! Their thoughtfulness made the stay extremely memorable for us. The kaiseki meals were extremely traditional, with local and seasonal ingredients - just what we wanted. The onsen was cozy and clean, perfect after spending a long day out. Couldn't ask for anything more!

Nothing!

Hanaya is a traditional Ryokan. It is perfect if you are looking for a smaller, quieter experience than the big hotels in Noboribetsu. The shuttle from the station was excellent. We didn't have a car, so this was very helpful. Hanaya is a 7 min car ride from the station. Staff assisted with bags, served green tea and sweets on arrival, and made sure our stay was perfect. The Kaiseki dinner and breakfast were beyond expectation, served in our room. Absolutely delicious in every respect and a meal I will always remember. The onsen both in and outdoor are the real deal. You can see the natural sulphur. Perfect. Hanaya is a 20 min leisurely walk to Hell Valley. This is a must. Go early, and you will have a view of the thermal pools all to yourself. A must-see. Well done, Hanaya. I will recommend you to everyone.

The in-room dining experience was lovely and had a sense of occasion with the way all the plates were beautifully prepared and laid out, and the food was very tasty and exciting to try (adventurous palates recommended!). The service was excellent: the staff were helpful and enthusiastic, and I was able to communicate well with very basic-level Japanese as they could understand and speak a lot of English. The onsen was fantastic - I was lucky enough to be visiting while it was snowing, and sitting in the hot water while snow trickled down around me was something very special. The hotel offers a free shuttle bus at multiple different times per day to and from Noboribetsu station - it was very easy to arrange and super helpful, although if you are planning to spend your last day exploring the town (a 5-10 minute walk to the 7-eleven), you might have to find another way, as the last available time for me was 10:50am. Overall, staying here was a wonderful cultural experience in a beautiful location that I would highly recommend to anyone. Thank you Kashoutei Hanaya

The staff were amazing! Everyone was so nice from the welcoming at the shuttle service at the train station and on to every staff member I met. Always accommodating and nice. The hotel itself was beautiful and so were the surroundings and all facilities. You get traditional clothes to walk around in, no shoes inside the hotel so slippers or socks and the floor is heated. The onsen and public showers are great. I went twice and it wasn't busy both times I went. The dinner and breakfast were just so tasty. I had so many different dishes and I enjoyed all of them. It's a traditional setting in your room and just fantastic. The walk to hells valley is not far, I even got a ride up to there. I Recommend this place very much.

All was great. Just some Things to note: Private bathroom but no shower in the room. The beds are made after dinner by the staff. The room isn't huge but itll do just fine. Great experience!

It is a very nice traditional style ryokan with its own onsen. We had a Japanese style room with dinner and breakfast in the room. The ryokan had everything we were hoping for in our first experience. There are two onsens per gender, one inside and one outdoors. It is very nicely organized and the staff is extremely friendly and helpful. We read the reviews about not so good location but no. Bus stop is 2 min from there. The village and he'll valley walk 15 min stroll. So everything is easily accessible and hassle free. We also used the shuttle service on the way up from Noboribetsu Station. Everything was calming and relaxing. Just like an onsen should be.

Nothing

Intimate and beautiful, the baths were rarely crowded and the water was extremely nice for the body. The staff was friendly, respectful and observant, and though we are people who would normally feel a little uneasy being attended to so thoroughly, we felt very comfortable with the quality of service. The food was the best we’ve had in all of Japan, and there is something special about eating a kaiseki set in your room seated on tatami mats. It exceeded all of our expectations as our first ever Ryokan stay.