Shuttle bus thru Yuyu liner from sapporo is very convenient. The onsen was big, complete amenities. The tatami room is big for 3 people, clean & spacious. There is a toilet, sink and shower room. Location is unbeatable, walking distance to local bus station. A good hike to Jigokudani and Oyunuma foot bath. Breakfast is the best! Salmon roe buffet and Noboribetsu Milk were the highlights. Gift shop sell cute stuff and souvenirs. A good hotel for one to two nights if you like onsens. We loves Noboribetsu

A bit old but understandable since it is one of the pioneer hotels in Noboribetsu.

Loved the resort and onsen. The outdoor bath was incredible and we loved the private bath in our room. The hotel is kept very clean, but the private bath in our room had quite a bit of mold everywhere. For such an upscale resort, I was surprised that part wasn't kept cleaner. Walkable to Noboribetsu's major sights--Jigoku Dani and the bear park. We wanted a classic Hokkaido onsen town experience, and Noboribetsu Grand Hotel and this cute little mountain town delivered!

The food. I know buffets can't cater to everyone, and this one tries really hard to have a variety of international dishes but none of them were fantastic. I'd recommend sticking to the Japanese sections of the buffet because everything else was disappointing. Also don't go during the last hour because everything is lukewarm/not hot enough.

Tattoo friendly onsen! The staff goes above and beyond. Walking distance to Hell Valley.

The in room AC does not work. I’ve read other reviews noting the same thing. It just weakly blows out ambient room temperature air even at maximum setting. Others in the hotel just leave their door open to get AC air from the hallway, which does work.

We had a very spacious and clean room, with comfortable futon. We liked the little tea treat that was included, they refreshed and changed it on different days. Beautiful baths with reasonable variety (no massage based ones though) and it was helpful the type of bath was in English as well. Staff were very friendly. Great breakfast buffet with plenty of variety. Location was walking distance to shops/konbini and Jigokudane valley.

Our shower room smelt weirdly fishy. They didn't change our towels or bedding linen for us even though we put them in a corner.

+ Moderately large room + Wide array for breakfast and dinner (if you eat meat, at least) + Clear allergy labels at the buffet + Two unique spa layouts with a variety of pools and saunas + Great location

- A lot of things in the hotel were closed with little to no explanation (bar, spa) - The baths and saunas were too hot to be comfortable - Mediocre service given the steep price - Very few options for vegetarians in the breakfast and dinner buffets

A good location hotel, a vintage one, yet it's lovely and peacefully for us. We can drive to any attraction places within 15 mins. and a easy parking lot surrounding. We booked for japanese style rooms, it's clean, it's fit us for 3 people, which meet our expectation. Their staffs make our beds during we have dinner, the Kaiseki dinner is very good and we find variety of food for Breakfast with fresh seafood and more. The onsen is good even it's amount of pools not as many as other big hotel nearby yet it's good enough for us.

Lovely location in the thermal area of Noboribetsu Onsen, close to bus station. Spacious, comfortable newly renovated room with our own onsen bath with view into trees. Very comfortable bed. Buffet style dining had many options and was enjoyed. We appreciated the Yuyu liner bus service which we used to travel from Sapporo to the Grand Hotel made the journey convenient.

Nothing

The onsen on the left has an amazing outside section, with waterfalls etc. Just beautiful! They change sides for male/females daily so if you don’t see it, don’t worry, just wait till the next day. The breakfast is huge and has lots of things to try!

Maybe it’s off peak by now but the massage spa isn’t open everyday and the karaoke rooms are shut. We wanted dining in the room at first but the reception was trying to tell us it’s very expensive and when we asked how much, she said they don’t have enough staff — so maybe book that ahead if you want to do that :)

The onsen was enjoyable and relaxing followed by a massage. Dinner the first evening was an enjoyable buffet featuring a very extensive variety of different ethnic dishes to choose from. Japanese, Korean, Chinese, Western and French cuisines were offered. Breakfast also featured similar cuisines in a buffet setting.

The Izakaya restaurant was not a good value. The menu wasn't anything to remember. There were no other patrons dining...

The onsen was great, with multiple types (Sulpher, Iron, Salt etc.), saunas, and plunge pools. The outdoor bath was very relaxing, with water cascading down the rocks, and many types of trees providing shade. Staff were very friendly and helpful. Sourrounding area is very beautiful, we went to Jigokudani (Hell valley), and I went running up to Lake Kuttarra, a volcanic caldera, I saw lots of deer, but no one other people :)

Hotel bar wasn't open when we stayed. Maybe because it was during Bon holiday week?