The pool was great, and not overcrowded. Well supervised and water was tested regularly. The hotel lobby was really nice, impressive and spacious. The rooms were a good size and well equipped. The seaview from the balcony was great. The hotel has access to a sandy beach, a 10 minute walk away. The staff are very polite, kind and helpful.

Unfortunately our room did not smell fresh and was mouldy in some places such as walls and bedboard.This was probably because it was unoccupied and kept closed in a humid environment. Our sons were in an identical room adjacent to ours and theirs was much cleaner, did not smell and had absolutely no mold. There were supposed to be a couple of English channels on TV but they weren't available. With breakfast you really need to use their app and book early. Otherwise you need to take a ticket and wait in a queue outside the restaurant. We were not aware and had to wait 45 minutes on our first morning. The other mornings we got up early and booked our spot via their app. Staff don't speak much English, but this is a problem everywhere in Japan.

The place where I faced the hotel first was the parking lot, and it was very good because there were many parking spaces and free parking. All the staff at the front desk responded very kindly with a bright expression, and I was very satisfied with the large space and cleanliness as soon as I entered the accommodation. It was nice because the bathroom space were spacious and clean. I had to wait about 30 minutes when I went to breakfast, but it was the first accommodation in Okinawa that I was very satisfied with. If I visit Okinawa again next time, I will stay at the Laguna Garden Hotel.

All staffs were so helpful. They tried fixing issues right away. Lending wheelchair was very nice. Public bath was nice. The shop lady with long hair was vey kind.

Facility seems worn out. The elevator was too glare in the morning, couldn’t see which button was on. Public bath locker area was too small. Can’t use it when someone is closed to each other. Locker key was awkward to ware. It needs to be a lubber band, so easily slip on and off wrist. Handicapped parking was blocked a couple of days for tour busses. We had to find place to park far from the entrance.

The breakfast was nice and a savior because it was hard for me to find food that I could eat as a vegetarian. With the weather being oppressive, it was also nice to have cool places to sit and hang out inside the hotel.

The staff repeatedly yelled at us for eating snacks and drinking in the lobby chairs and tables, but never said anything to the other people who were also eating and drinking their own food in the lobby. It was a bit mortifying, especially as we were trying to welcome to of our friends who had never been abroad before and just got in from the plane.

Amazing size room and beds, wth balcony. Staff helpful and friendly. The hotel is lovely and has very good amenities including, indoor pool, sauna, gift and food shop as well as laundry room with lots of washing machines and driers'. Breakfast choice limited for non-meat eater however, what was available was was good. Could of done with a but more fresh fruits and better coffee.

The beach is call Tropical beach. It's not too far from the hotel but I would not describe it as tropical. The sand is fine but your are limited to a small, cordoned off area to swim. Once the kids are in this section, it becomes pretty full. It's a very clean beach, with snack bar and facilities. The Japanese restaurant at the hotel which is a grill style restaurant where you cook yourself, was limiting for a non meat eater. No sushi served.

breakfast food was superb...rooms were clean. Beautiful surroundings.

beds were too hard for my back. I wish they had an option to give some type of cushion for customers who can't sleep on a hard bed. No indoor gym. It can get too hot outside so having an indoor gym would have been great. Other than that, everything was good.

Close to beach and conference centre. Shops and restaurants in walking distance. Staff were very kind. Balcony very handy to dry clothes.

Extremely limited options for vegan at breakfast and lunch buffet, everything has dairy, egg or fish added, even soups and vegetables! I could only take from the salad bar which is the same everyday. Staff English is not sufficient at the reception and had to use a translator. Room a little small.

Excellent stay while we were in Okinawa. Location suited us as we had a car. The indoor pool was lovely, breakfast was amazing and staff were very friendly and helpful. Nice little extras like robes and complimentary slippers were lovely The bar on the top level was great Short walk to the beach as well

Bed was very hard (not used to such hard mattresses in Australia) No options for dairy free milks (bought my own and put in the mini fridge)

During my 5-day stay, the Japanese breakfast was open only 1 day. The western breakfast wasn’t to my liking so I ended up only going once and ate out for the rest of my stay. The bath facility could be upgraded with massage chairs. Also the wifi was only available in the bedroom you’re staying which was an inconvenience.

The hotel was lovely and staff were great. 24 laundry was very welcome. Food was excellent

Opening/Closing hoirs of the restaurants, barr and pools were not good,.. Especially as the options away from the hotel were limited. There was often nowhere to get a coffee or a snack during the day and nowhere to relax with in the evening. Closing off the lovely seating area inside was not helpful.