located within a quiet neighborhood, no outside noise or traffic. friendly staff. room was exactly has advertised. When we checked in, the front desk clerk took us directly to the room and showed us how to work everything from the wifi, tv remote, remote to control the heat/air, etc. He even made sure we knew how to use the washer/dryer and the stove.

there were two hotel SAILS within a mile of each other and it wasn't clear which one we were booked at. Ended up going to the wrong location then had to book another taxi to get us and our luggage to the right one. Even when you go back into your booking or website, it's not clear.

The size of the room is comfortable for four and the washing machine and drying facilities in the bathroom make it really convenient to wash clothes. The sink and dining area is spacious so we buy back some fruits to eat after dinner. Walking at night seems quite safe as this is mostly residence so not so much nightlife here.

But the bed is not the most comfortable because it’s single bed and not super single. The location is a short walk from the mrt but the station is not the most convenient station so it takes around 1 hr to go shinjuku by train.

This was our first night in Japan and I messed up our reservation but they were gracious and understood that we only needed one night. We could’ve stayed there longer. This hotel is only a couple stops from sensoji Temple. Price is reasonable but best of all, their hospitality is great. Taka was extremely helpful and always came to our room if we needed anything- Wi-Fi, laundry, room temp. We felt like house guests instead of customers. The shower was delightful and the laundry was a huge plus for families like mine. I love the automatic toilet that felt so comfy. I like how clean the room was. I like everything. Only caveat that I can think of was it was quite warm and a bit hard to get to if you don’t have a good sense of direction like me.

It’s about a 7 min walk to subway and/or a min walk to the bus stop . Location is great for us but maybe not for all. We could not find restaurants nearby that were big enough for a family of 5.

It was clean, close to the station and tucked in a place where the neighborhood is quiet. It was very close to a 7/11. Our balcony had a view of the tokyo tower! Very cool! The staff was very helpful and spoke english very well. They assisted us in every thing we needed from umbrella to shipping our luggage to our next destination.

The minowa station which is closest to this location is a little out of the way from the main stations. If you know how to navigate the tokyo subway system, then it shouldn’t be a concern

The facility is very clean and the hotel managers are very friendly and detail-oriented. They keep guests' luggage before check-in and after check-out, which is very convenient because we don't have to carry our luggage with us all day if we cannot find large lockers at the subway station. The rooms are pretty spacious in comparison with most of the other Tokyo hotel rooms. It can comfortably fit up to 4 people. The bathroom is standard with a shower and a bath tub. Toilet is separated in its own space. Our room is equipped with laundry machine + dryer, microwave, a stovetop, etc. which is a big plus for travelers who want to enjoy a few simple meals in the hotel during an extended stay. The neighborhood is very quite and safe with a few convenience stores within 5-10 minutes walk. Metro station is within 5-7 minutes walk too. The location is easy to access.

If you want to stay out late in the central area of Tokyo then this is not your ideal location because it is a bit out of the way and you usually have to transfer to get to your final destinations. Tokyo metro/subway stops at around midnight so you are forced to finish your daily evening adventure a bit earlier than desired in order to get back safety on a budget, that is not by Uber or taxi. The sound proof of rooms is on a weaker side. The guests above us walk around day and night, sometimes during odd hours when we need to rest. Their foot steps made loud stamping sounds. We could also hear people talking in the hallway outside our door, even with normal volume, we thought the sound is a bit too loud.

The room was perfect for a group of 3 , separate beds which is nice. And the rooms are divided, separate bedroom/ bathroom/toilets/ living room. It had everthing what we needed . It did not felt like a hotel more as a home stay because there were not many rooms I think 15 rooms? It was a small scale type of hotel which we liked. Hotel is located in a residential area therefor, its peacefull and quiet. And you will be staying in a less touristic area. Location, For us no problem but it was a little bit further from the big cities. But there is a metro line (hibaya-line) which was less then 10 minutes walking from the hotel. And that line is great it goes pass station such as ueno, ginza and makes it easy for transits. Besides that the subway of japan is easy and fast. Also, there is a 7-eleven arround the corner like 2 minute walking fron the hotel Lastly, the staff that worked there were such nice people and very helpfull. Especially the manager Taka! We wanted to send our luggage to the next location and he helped us so well with it and everthing went so smoothly. We will definitely come back to this hotel when we will go to japan!

For our stay we were very satified so no complain.

The rooms were lovely and clean and had everything we needed. As the weather was wet while we were there, we really appreciated the drying function in the bathroom - everything was dry by the next morning. It was handy to have a fridge and laundry facilities and we felt really comfortable staying at Hotel Sails. I must compliment the staff as well who went out of their way to help us find a place to ship our luggage for collection in Kyoto and helped us to fill out the forms for the luggage company with all the correct details.

Everything was lovely, there was nothing to complain about all.

We had a lovely stay at hotel sails! The staff were very nice and friendly. The room was clean, it was great to have a washing machine and a drier. The location was great and close to the train station. There was a 7/11 nearby which was handy. The staff were very helpful in filling out forms for our luggage delivery and informing us when the luggage was picked up. Would definitely stay here again!

The beds were on the firmer side which a few people in our group did not like. Some of us like firmer beds though and they were comfy enough.

Ideal hotel for a few days stay in Tokyo for a family - Everything was great - 1. The location is perfect - 6 minutes to the Menova metro station. There are two 7-11 stores nearby. The area itself is wonderful - very quiet, which is very important to me personally. There is a park and Temple nearby. 2. Wonderful Mister Taco - he told us everything in detail and explained everything. They allowed us to leave our suitcases on the day of arrival before moving in, and on the day of departure after check-out until departure. 3. The room is very spacious, especially by Japanese standards, with balconies. Very clean, the shower works great. The kitchen is well equipped. Spacious table. This was important to us, since we had breakfast and dinner in the room, buying groceries in the store. The room has everything you need, even pajamas! I highly recommend!

It's a pity that there is no detailed map of the area around the hotel with the metro, park and attractions... At first, Google Maps didn't work well for us, and it was difficult to find.

The staff went above and beyond, helping me figure out how to reserve a train ticket to out destination. The room was spacious, clean and peaceful. The location was great too being only a short walk from the metro.