It was so easy to get too and from Tokyo Disneyland and DisneySea thanks to the free offical Disney shuttle bus service and the frequency ment we never had to wait long before a shuttle arrived. There was an option to take an additional cost bus to the airport which was so easy with all the luggage. The hotel also has a handy convenience store with bits and pieces you might need, a few gift items to take home and some food items. There's also a separate Disney park item store to give you a taste of what you can get in the parks. There are separate restaurants which had good looking menus

The only thing this hotel is lacking was a safe to store your valuables in your room. Space to store luggage was minimal, could be improved by having storage space under the beds to slot suitcases.

With the exception of the small issues and confusion in the areas that we didn't like, it was our very first experience in Japan. We did enjoy the hotel, the amenities and the luggage service. The onsite convenience store was awesome.

The airport shuttle dropped us at the Disney shuttle area so we had to figure out where was the hotel stop and if it was OK to bring on our luggage on to the hotel shuttle. We had to assume everything at first. This should be entered into the web site unless it is already there. Lining up for the shuttle was confusing and riders did not remain in line upon boarding. The air conditioner in the room didn't work well. The rooms were running hot. Lobby was a little too sterile looking. It needs to be more warm and inviting. A little more Disney.

Location was perfect. The room was big, seemed newly renovated and was perfect for what we needed. The staff were excellent and super helpful. The bag drop after check out was super helpful as we were doing a second day in the parks. We were able to go back to the hotel to collect our luggage at any time.

The shuttle that runs from Narita airport stops at 6:05pm. We did not know this therefore was expecting that we would be able to get the shuttle to the hotel after we landed only to be told at 6:30pm that the last shuttle had already left.

Great place to stay if you are planning to go to Disney Sea or Disneyland. It was a simple free bus ride and then a quick ride on the monorail which you did have to pay for which wasn't much but wasn't expected either. The theme of the room was if you were on a cruise ship which was cute but the rooms are quite small. We are a family of 5 so we had to book 2 rooms and we appreciated the hotel being able to accommodate us and put our rooms next to each other. The one issue I had was the temperature in the room and I blasted the air in the room and it was still pretty hot. We were there in January so it was cold outside but inside the room itself it was pretty hot which made it quite uncomfortable to sleep. Aside from that, the hotel was nice, we even got to see Mt Fuji from afar and the staff were all so friendly.

The shuttle buses to Disneyland and to the JR station were convenient and comes at a regular interval. There were convenient stalls that sells food, snacks, bags and even shoes. The variety was amazing. We went for the dinner at one the restaurants and was amazed at how good the food was.

The room was spacious enough but looks a little dull and carpet feels a little dirty. There can be more Disney ‘feel’ with the decor. One of the receptionists who served us wasn’t too friendly at first perhaps due to language barrier. It was slightly better when one of us spoke to her in Japanese. Since the hotel is catering to international group I thought the receptionist should be better trained in English.

Close to Disney parks, free shuttle, bell captain was friendly and conversant, room is cleaned everyday, fast WiFi, complimentary mineral water everyday, and easy check out.

Could not takeaway from the restaurant, staff at the convenience store and front counter gets easily irate when they could not answer back in English, and lack of English translation for laundry services.

The location was good, but the shuttle bus made it even better because of how frequently it ran from and to the Hotel and Tokyo Disneyland/Bayside Station. The room was very cute, the breakfast was delicious offering both Japanese and Western options, there was a Yamato counter and a konbini in the hotel which was very convenient.

One day during our stay, the breakfast was delayed by 30 minutes due to a private event which made us miss it, unfortunately.

We arrived at DisneyLand with our luggage and from there they were able to ship our bags to our hotel for when we arrived after the Disney Fireworks.Also loved that they had shuttle buses too! So convenient if you’re planning to go to the parks. The buffet breakfast was also very good!

The staff were friendly and very helpful. The room was clean. It was in a convenient location.

There were a couple of souvenirs missing when we got home. A bag of kit kats and a sanrio toy were on the floor during our stay, but not there when checking out. We thought they may have been in our bags when we got home, but they weren't.

Super cute theming and nice staff. Loved the surprise of the ceiling lighting up with stars. Loved having a convenience store and Disney gift shop at the hotel. Free shuttle bus around Disney property. And direct limousine bus available from Narita that drops you off at the front of the hotel.

The comforter had a small stain on the interior.