The hotel itself was absolutely stunning, and the staff were incredibly lovely. The manager at the time went above and beyond for our family everyone greeted us with kindness.

You had to pay for everything even to use the pool. Everything was an additional payment and I really didn’t like this as it adds up for family’s. We chose this hotel purely because the pool and we weren’t aware that you had to pay to use it.

We thoroughly enjoyed our stay at the Sheraton. The hotel is conveniently located right next to the monorail station, making it easy to reach the different Disney parks or explore the amazing Ikspiari mall. Ikspiari offers not only two Disney stores but also countless dining options — from casual bites to full-service restaurants — as well as a variety of shops for every taste. Our room was spacious and comfortable, providing a relaxing retreat after long days out. The breakfast buffet was excellent, with a wide selection of both Western and Japanese dishes, fresh fruit, and delicious pastries, ensuring a great start to the day.

The upgraded room we paid for had access to club lounge. That was really great. Quiet, good food and excellent service. Shuttle bus to Maihana station is free and excellent. Super efficient to use and straight further to Tokyo city.

The outside swimming pool is not included to use for the guests. It need to be paid an additional fee to use it and book 3 hours slot time. Very strange and first time we experience this. Also very special since this pool is in all commercial marketing, and says nothing that it is not for free. You can change the pool cost with some credits you can use for food, but this was not easy explained to us.

Perfect location to access Tokyo Disney. The Disney Tram station was right across the street within walking distance. Breakfast buffet was delicious with a wide variety of choices. Handful of on-site restaurants. Spacious rooms with small fridge. 24-hour self-serve store is excellent. Indoor Pool, small gym, a small arcade and a coin laundry facility.

Outdoor pool requires extra charge and reservations. The claw machines at the arcade were being reset after each play by the staff which means making progress to win a prize in any of the machines will be nearly impossible. Only available microwave was in the hotel shop during business hours.

I give this place 5 stars for conveniently being located right across the Monorail and Tokyo Disney. My wife and I visited here from the U.S. and was the hotel choice for Star Wars Celebration 2025. The room was comfy and spacious, we had a 2 queen bed room that faced the monorail. There are a variety of amenities such as the cafe where you can grab breakfast and much needed coffee in the morning, and a buffet. The buffet food is phenomenal with a variety of foods to choose from but just be aware it's a bit pricey for Tokyo. The only complaint I had was prior to the trip I confirmed via email that Sagawa transport offered luggae transportation. Unfortunately on departure day when trying to have my luggage sent to Haneda airport, they told me they dont deliver there, which is odd for a tourist stop and not offering delivery service to one of the busiest airports. JAL also offers luggage delivery at the Sheraton, but at max 33 pounds per luggage. Again, not convenient as a tourist buying items and luggage that far exceed that weight limit. Just be aware ahead of time they are not luggage delivery friendly.

Not a hassle free luggage delivery service. Sagawa is very limited in its options compared to Yamato Transport

Location to the Disney line station, Family Treasure room was the perfect size for a family of 4 and the inclusion of power and USB ports including in the kid's bunks was fantastic. The restaurant staff also provided a personalized dessert plate and sang happy birthday for our daughter's birthday and took a Polaroid photo of the occasion. The bus transfers including to Mahaima train station made transit with luggage a little easier.

To have Resort fees included overall cost rather than having to pay additional fees to utilize the Swimming pools and for only a set time.

The hotel is conveniently located and is directly accessible to the parks via the tram at Bayside Station. There is also a shuttle bus directly to Maihama Station directly from the hotel. Staff were lovely and the onsite amenities very convenient.

There is an odd smell in the park wing, as well as in our room that we had to continuously air out, however you can't keep the windows open overnight due to mosquitoes. The Grand Cafe is also very overpriced for dinner services. Breakfast was fine, but we spent ¥20,000 on dinner on our last night there, and the options weren't worth the price so I wouldn't recommend. At check in, I was also surprised with a fee (albeit refundable) of ¥80,000. Not a big deal had I known about it beforehand, but I wasn't aware it existed until I arrived to check in, so that's something to be aware of.

We had such a great time! The food options were awesome, and we loved our room with the sea view. The breakfast buffet was huge, with a great mix of Western and Japanese food, and more. The coin-operated laundromat was also very useful. Our daughter had fun at the mini golf course, and the waterfall pond/pool was beautiful.. One of the best things about the hotel was how close it was to Disney – just a quick five-minute walk to the monorail, and they even had shuttles. The shuttle to Maihama Station was super convenient too for getting into the rest of Tokyo. And with the free luggage storage after we checked out and the airport limousine shuttle from Narita to the hotel, we were very happy and will definitely return

We didn’t have any help with the bags while checking in or checking out. We saw staff helping others with luggage during our stay.

This was a very comfortable hotel in a good location for those visiting the Disney parks. The rooms were huge by Japanese standards and well maintained and equipped. It is a two minute walk from the resort loop train and if you don’t want to do that short walk, you can take a free shuttle- useful if you have your bags with you. The food in the main restaurant is unexceptional and pretty expensive. The smaller Galleria cafe had a limited menu but was quite good and more reasonably priced. I would recommend taking the breakfast included option because we did not see anywhere nearby where you could have breakfast outside the hotel. The loop train works really well for getting to the parks.

The food wasn’t great at the buffet dinner - otherwise all good.

Location was great for our family of 6 to go to Disney Sea. We stayed at the Treasure Room and it fit our needs! Our daughter really loved the bunk bed. Both dinner and the breakfast buffet in the hotel was phenomenal, and the staff were professional, courteous and amazing. We couldn't get enough of the corn soup! I also really loved the kid section in the breakfast buffet where they can make their own cotton candy. I also liked the old school 8-bit NES console stations that they had set up in the lounge area for folks to play for free. The luggage service is right next to the lobby reception desk which made it super convenient for hotel to hotel transfers. They even provide complimentary shuttles to the stations making it easier for my elderly parents from having to walk too far.

My daughter really wanted to try the swimming pool, but it doesn't open until 10am and closes at 7pm (last entrance at 6pm), which was a bummer since we were hoping to try it either later in the evening or early morning before the 11am checkout. I also wished this hotel had the happy entry (15 min prior opening) to Disneyland or DisneySea but it did not.