The location was great. Close to train stations, loads of little restaurants, supermarkets and convenience stores. Not to mention the view of Tokyo Tower from our balcony. The staff were friendly, the rooms were new, clean and a lot of attention to detail. If one were to use the kitchen, it is quite well equipped to make multiple different meals and different methods.

It felt a bit pricey for the size of the room and the overall facilities. The gym is basically non-existent. The room is really small with no space to open a suitcase.

I loved all the amenities in the room. Having a small kitchen area and washer/dryer was so helpful. The location of this hotel was excellent. It's quiet but right by all the great places in Azabu Juban and Roppongi Hills that we love. Great and helpful staff.

I didn't like being asked to sign up for the app (which took way longer than anticipated) right after a LONG flight. The UX/UI is not great. It would have been better if I was given the option to do so before I checked in along with the incentives in order to do it then.

The staff and hotel are AMAZING! The staff are super sweet and we're very helpful to get us cabs or provide us with luggage scales to borrow to check on our airline weight restrictions. They also can speak English if needed but are also patient for those that can speak Japanese kind of. The location is perfect because it is a 5 minute walk to Azabu-Juuban Station. The hotel itself is clean, has a great little cafe downstairs (where they have vinyl listening stations and you can buy vinyls as well, also great donuts and coffee specials), has in-room washer-dryer (note: unlike a lot of washer-dryers in other hotels in Japan, this one actually dries your clothes and doesn't require you to hang it for air drying), has a kitchenette, and spacious rooms. The beds are firm but soft and comfortable. The pillows are soft. They have a bathtub with a button to auto fill it. Every appliance has a QR code with a link to an English manual on how to use it. And the best part - the view! The view from the rooms are all of Tokyo Tower, and I am in love. Gives you all the Sailor Moon neighborhood vibes you were looking for.

Nothing. All stars for me.

Very well equipped rooms. Kitchen fully equipped and the washer/dryer in the room was very handy. Beds were comfortable and nice to have a small balcony where we had our breakfast.

Rooms were very small and barely had space to open our luggage for packing/unpacking. We had enquired about getting a 1 bedroom suite with a futon for a family with young kids and they were not flexible about that. Would have been more convenient to save us having to run between 2 rooms.

Excellent hotel in a quiet part of the city for Tōkyō. Transport, restaurants, and sites all within easy reach of the hotel. Staff were welcoming, professional, and very helpful. The beds were very comfortable, the kitchen, and bathroom were well equipped. We will definitely stay at The Oakwood again when we next visit Tōkyō.

The twin room we had was slightly smaller than expected, however that’s Tōkyō for you! If breakfast is included in your room, it is only offered on weekdays, not including public holidays. This is easily fixed with a trip to one of the local minimarts. Better instructions on how to use the washer/dryer would be appreciated.

We were very happy with the studio we stayed in. We booked two units: one for my husband and me with a double bed, and one for the kids with two single beds. We were on the 7th and 8th floors. Both apartments had a view of Tokyo Tower. The rooms were spacious, especially by Tokyo standards. We also had a washer and dryer – which was great! I have no complaints.

Nothing…

Very comfortable bed. Loved that the shower was separate to the toilet. Loved our little balcony from where we could see the Tokyo Tower. Was great to see this in the day and all lit up at night. The Washer-Dryer was very handy too and the clothes came out dry. The kitchenette was also handy having plates, glasses and cutlery when eating in the unit.

Nothing.

The hotel is located in a very convenient location with supermarkets, convenience stores and plenty of restaurants nearby. The room is clean. The little kitchen in the room with washing machine is good for travelers! The utensils are of high quality.

The room size is small and it is without working table. But we can always go to the lobby area to work, with 24 hours free coffee and tea offered!

Check in and check out was fast and quick. The complementary breakfast fm Mon-Fri starting from 7-10.30am was surprising good, especially the all day usage of the Nespresso machine when we feel like having a cup at night after our dinner. Near 2 convenient store which is good and lots of eatery restaurants nearby too. Found one bakery shop further up the hotel which sells freshly baked buns and bread daily. Even saw Macdonald and Starbuck which is within walking distance in good weather. The washing machine in the room for usage is another plus point and since it’s comes with dryer. The clothings got washed and dried within 3hrs. Great to have excess luggage spaces as we are really on a shopping spree this time round. The lobby staffs are polite but I would like to compliment the long hair lady staff at the morning pantry area. She always greet us with a big smile and take time to explain to us on how to use the Nespresso machine and how to toast our bread. Always on a look out and items are top up immediately. By the way thanks for the wedding anniversary gifts we received fm the hotel. The pairs of chopsticks will come to good use and remind us of the good stay we have at your hotel.

The sterra bed was too soft for us but still acceptable except for the pillows which is too thin. Would be great if they provide extra pillows in the room. The room cleaning service was not daily but once a week. Would be better if the hotel can provide twice weekly cleaning for customers that stayed more than a week. Anyway it did not cause us any inconvenience as we can always put our trash bag outside the door when full and ask for extra clean towels and toilet papers anytime fm the lobby staff.

Loved staying here! The beds were massive, super comfy, and clean. The location is great - you can walk to the hustle and bustle or stay nearby for a more relaxed vibe. We loved having the washing machine and dryer as we stayed there on our last two days and went home with a clean suitcase of clothes. Would definitely stay here again. Go to the restaurant across the street called Bistro Chick; the food is amazing!

Nothing all great!