Clean and comfortable The staff specially ms. Kobayashi was very upbeat, great smiling and she is very intelligently way approaching… shes kind and sweet.. the company was so very warm and they manage well the services… i hope every richmond hotel was like this way… this is remarkable hotel that i experienced

Less food heheheh lol… and the no microwave can be heated some of hotels that i experienced they had it… or in hall way they have.. or some of portion of facilities they had.. but maybe i didnt know if they had it… but so far richmond is very classy

I LIKED ALMOST EVERYTHING. ESPECIALLY THE AMAZING AND DELICIOUS BREAKFAST. 😃😃 IT'S THE BEST!!! AND THE STAFF IN THE RESTAURANT WERE ALL SOOOOOOOO WELCOMING. ALWAYS SMILING AND CHECKING ON THEIR GUESTS TO FIND OUT IF EVERYTHING WAS SATISFACTORY. AND IT WAS. 😃😃 THANKS TO THE KITCHEN STAFF AND THE CHEFS. 😃😃😃 TWO WOMEN AT THE FRONT DESK WHO I BELIEVE WERE MANAGERS OR ASSISTANT MANAGERS, WHO SPEAKS ENGLISH WEL, WERE AMAZING. (SORRY I FORGET THEIR NAMES.) THANK YOU TO THOSE TWO WOMEN. THEY REALLY HELPED ME A LOT WITH PROVIDING DIRECTIONS TO SITES MY HUSBAND AND I WANTED TO SEE. THEY VERY INFORMATIVE. 😀😀😀😀 I ALSO LOVED THEIR UNIFORM. ESPECIALLY THE RED ROSE ON THEIR NECK SCARF. SO SOPHISTICATED AND ELEGANT. "BEAUTIFUL LADIES " 🌹🌹🌹🌹🌹🌹🌹

WE DIDN'T LIKE THE VIEW FROM OUR ROOM. IT WAS FACING ANOTHER HOTEL. WE REALLY COULDN'T OPEN OUR CURTAINS/SHADE, BECAUSE WE COULD SEE THE PEOPLE IN THEIR ROOMS.AND I'M SURE THEY COULD SEE US TOO. THE ROOMS FACING THE TRAIN AND BUS STATION WOULD HAVE BEEN THE PERFECT ROOM FOR US. I LOVED THE VIEW. BUT BY THE TIME I NOTICED THAT VIEW, WE WERE CHECKING OUT THE NEXT DAY. I DID REQUEST FOR THE BEST VIEW WHEN I BOOKED THIS HOTEL, BUT APPARENTLY IT WASN'T GIVEN TO US. 😂😂😂😂

Great location, service and room. Hotel provides free ochazuke at 8-10pm (limited number of sets that run out by 8:45 tho). It was yummy. We got a deluxe room that was very spacious. Amenities are available for self collection at the lobby. Richmond hotels are always comfortable. Standard rooms are small so get a deluxe room for more space. Join their membership program for one hour extended check out.

This is a reliable hotel to stay while visiting Utsunomiya. We stayed at a few of the Richmond Hotels while visiting Japan and they were all a good choice. I liked breakfast, comfy rooms and easy check in and check out.

This is not a fancy hotel, boutique or unique hotel but it is a solid choice, consistent and reliable. I would stay here again.

The location was good and the breakfast was very good! I like the PJ's you get for lounging or sleeping in. A solid choice while visiting Utsunomiya!

It did smell slightly like cigarette smoke in some areas of the hotel and perhaps the hotel could diffuse essential oil in the lobby but for the price it is a solid choice.

Close to shops/restaurants & railway station. The staff were excellent.

There was a smell of cigarette in our room, despite it being a non-smoking room.

Reception staff were efficient and welcoming . Good size bedroom, comfortable bed and bathroom was a good size. Easy walk to the railway station.

Every thing was to our satisfaction.

Spacious room. Very good breakfast. Have a choice of having Jap/ Western breakfast at the Richmond Hotel Annex which is just across the street.

Nil

- Coffee, Tea bag at the room. - Several useful items (e.g. Charger cables, large mirror, brush, etc.)

This was not the first time to stay but I had to fill in the form from the beginning which was a bit annoyed.

I have stayed in many different hotels in the Utsunomiya station area the last several years, but this one was by far the best! Location is excellent, right outside the station, the facilities were extremely clean, the staff were so friendly right from the moment I walked in the door. Room was bigger than most of the standard rooms here in Japan. Excellent all around!

The wifi was a little slow and cut in and out at times.. other than that, nothing!