The hotel staff were very welcoming. We were not sure if we were at the right place and they recognised us at once as we couldn't speak jap. They were very nice to help us settle our car and luggage while managing the check-in processes. While waiting, there was also a hot tea and small sweet treats provided, which was a very nice gesture. The hotel staff then brought us into our room and gave us a detailed explanation of all the facilities. They were not very good in English but they made 100% effort to understand us. Highly recommended for the hospitality!

There wasn't an option to include meals when we did the reservation via booking.com, which left us a little stranded when we learnt that the price did not include breakfast nor dinner. It didn't help that many of the eating places were not opened, and there was no option to add meals upon arrival. We were in much anticipation for the private onsen, but the water was quite disappointing as it felt slightly warmer than room temperature. The water temperature at the public bath was alot better than the one in the room.

everything

none

Room was alright. There were ants crawling on the side of the room through the vase. Food was great though. I wish they had more alcohol choices. There were no milk on the vending machine outside of the public bath which was disappointing.

You guys should have more alcohol menu and milk vending machine outside of the public bath.

Excellent Japanese customer service . A bit difficult to find . We had a wonderful stay , onsen was amazing with blue colour, felt great on the skin. A bit of expensive but worth the money if you are into onsen.

None.

Onsen water was really great.

We couldn't try gaiseki as there wasn't the option when we booked.

If you like Kaiseki Ryori, this place has the very best Japanese dinners anywhere!

I think COVID fears have made them cut down on services, e.g. putting away the futons daily or providing little cookies to go with fresh tea when you get back.

private onsen arrangement and staffs present nice sincere! arrangement of seat on meal time

nil

Good hot spring. The staffs are polite and friendly. You can walk down the road to the shopping street.

Onsen

Bad communication I wrote must need dinner cos i have medical needs. They did not say dinner must be ordered 3 days in advance . Cos the booking was no meals included. But Can pay for it if needed when chk in they said can't be done. If qe doesn't have a car to drive down. We be doomed.

Onsen was very nice, great water. Food was very good. Friendly staff, but not 100% English friendly. Have some Japanese ready when you arrive here.

Ryokan is a little dated. Futon extremely uncomfortable. The in-room outdoor onsen had no view. The actual bath was not like in the pictures.