Location, hotel is close to shops and restaurants. Lovely garden outside premises.

No room cleaning, no rubbish collecting during all stay of 5 nights. Had to ask for each toilet paper roll. Could be more kitchen utensils.

The location was very close for shoping

It was the best service

Friendly staff and great location

hospitality

clean and comfort

I am a regular guest of this hotel. Whenever I travel to Amman for the purpose of work, I prefer to live there. I loved the location, the room, the beautiful entrance to the hotel, and the nice treatment of the hotel staff.

The thing that annoys me most about this hotel is the poor internet service. Frequent outages to the extent that the Internet in this hotel is like a traffic light in the streets. The big problem is that 90% of my work is on the Internet. The world is starting to use artificial intelligence, while the Internet in this hotel is constantly cutting and its speed is like a turtle's speed. This is unbelievable.

I liked the location of the hotel and the room.

Very, very bad internet service. While my work requires continuous work on the Internet.

The location.

Staff treatment. For example. I arrived at the hotel at night, and when I went up to the room, the hotel employee called demanding payment for the overnight stay. While I am a regular customer, and they know me well and they have my passport. Also, the reservation was made through the Booking website. While hotel fees are usually paid upon departure. This is uncivilized behaviour.

The location is fine

1. Bad habit to smoke in reception. 2. Central water heater is wasting the water.Every time you need to wait for getting hot water. 3.No matches or lighter for the gas stove. 4.

I liked the location of the hotel because it is in the city center and around public transportation and restaurants. The room was generally comfortable, and the bed was comfortable as well.

I lived in this place before and it was very good, but I found it different this time and has become a bit bad. You must clean the bathroom of the water when you are done using it because the water comes out of the bathroom. Also, they put torn slippers in the bathroom, and of very poor quality. There is no shelf in the bathroom to put shampoo or soap on. The water hose to the shower is broken and oozes water. The dining table has broken legs. Some electricity points are not working.

Staff were friendly. The room was in good condition and looked clean. Great location next to Souq Sultan where there are many stores and services available.

The Wi-Fi was weak. The shower was very small. It would be good if they provided dish soap and sponges for the kitchen. These were all tolerable issues. The big problem we had was that we booked airport transport (40 JD one way) through the hotel apartment to the airport. We should have left at 3:30 AM. The driver seems to have forgotten and didn't show up until after 4:00 AM which was difficult as we were travelling with young children. The hotel claimed this never happened before. It was quite unfortunate because after arriving to the airport and moving to the front of the line for check in, the airline's system crashed delaying us another maybe 45 minutes. I realize that's not the fault of the hotel, but if we would have left on time, we could have completed the check in without any difficulties.