When we arrived to the hotel, we noticed a problem with the bathroom facilities in our room. The hotel was full, so they couldn't offer us another room. The good thing was that the plumbing technician was very competent and did his job very fast. So that this problem didn't spoil our staying in the hotel🙂 I would like to notice that Ibis hotel in Nur-Sultan is the same to Ibis hotels in Cambridge and Berlin, where I earlier stayed. It is good that they keep the same design, comfort, and service in different countries. The room was very clean and light with enough space for two persons. It was equipped with all necessary equipment, so the staying was very comfortable🙂

Some receptionists are not so nice and kind😑

Room was clean. however, room cleaning was on request. The hotel had plenty of atm's to get the cash. Also, reception was quite helpful in booking our taxi to the airport.

No. bell boy to help with the luggage and no free drinking water facility in the hotel except for one water dispensary. Also, the breakfast was on repeat mode for all 6 days we stayed.

Clean hotel, good location, comfortable beds

Breakfast is very limited options

I really liked the late breakfast option. I arrived late, when the breakfast was already over, anyway the kind staff served me a light breakfast in the lobby bar. Very much appreciated.

I would like to thank a lot the staff members, they were very attentive and helpful with different questions.

Greet room, clean.

Leakage of drops of water from ceiling , as per supportive personnel , from condensation of air conditioning .

Hotel is in a very central location. Staff is very friendly and helpful. Restaurant food is delicious. Hotel staff are very hospitable and really make for a welcoming stay. This is a wonderful hotel and I highly recommend staying here. Excellent hotel!

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Very friendly and helpful staff. Professionals at work. helped with all the questions we had, taxi, currencies and banks, formalities and questions about things around

I had a great stay at this property, the staffs are very accommodating and easy to communicate for all of your queries.

The staff at this hotel were very friendly and helped make my time in Kazakhstan a lot easier! Recommended for business travellers.