Elva, Nicholas and Medico are a first class reception team: knowledgeable, friendly and welcoming. They set the standard and staff in all other parts of the hotel matched it. Breakfast offered a good variety: fresh fruit, cereal, toast and a hot plate that changed from day to day. Excellent standard of cleanliness. It was very helpful to have a room that had been adapted for wheelchair users. All in all, we enjoyed our stay and would not hesitate to return.

A small fridge in the room would be helpful: Kisumu is a hot place, and to come back to some cold water would have been nice.

Imperial Hotel Express is a great value. I've stayed here twice and will definitely stay again. All of the staff are extremely friendly, kind and accommodating. They remember your name and always say hello when they see you. The rooms are a little small but they are very clean and comfortable. Water is hot with good pressure and the wifi is reliable. The breakfast has a nice variety of warm and cold foods, always very good fruit. The hotel is walking distance (or a $2 Uber) from multiple malls with nice grocery stores, restaurants and coffee shops.

Breakfast had improved since the last time I stayed. Staff were really helpful and welcoming Front of house staff were brilliant - Elva and Raymond especially. Gentleman at the front door was particularly helpful in securing a taxi and making sure driver new instructions

Everything was fine - no complaints

The breakfast was great. They had both intercontinental and local meals. The location is right in the middle of town. It was great for us as we could access most services without the need for transportation.

I would have preferred a mini bar in the room, so I could cool my drinks. Also there is only one ironing room on the second floor. The hotel could invest in portable irons and ironing board in each room. Alternatively, they could provide irons and boards to customers on request. This will be very helpful for business travellers.

What a pleasure to join the imperial. Friendly from the first second until the last. Well equipped hotel, great WiFi, AND hot shower!!! The breakfast was good, with real coffee. Whole wheat toast. And especially for me, they took care for my motorbike to park it inside the building. Payment done by credit card . Good location

I liked the security, the calmness environment inside the reception and more especially the courteous and responsiveness to our needs by the staff.

The rooms could have been a bit more cooler as the temperature outside was exceptionally warm. I spotted AC units in the room but for some reason the rooms were not cool enough. There was no iron box in the room.

Great location in the middle of town. Very good food- the dinner buffet and breakfast spread were both delicious and there was good variety. Friendly and helpful staff, especially Robinson at reception.

Could be loud at night, needs better sound proofing in the rooms.

Staff were very friendly & helpful. Hotel is nice and central. Rooms were clean & comfortable. Conference room was very well setup. Supermarket over the road, bank next door, bakery around the corner, plenty of other shops and university campuses nearby.

None

Water pressure was good in the shower. On site restaurant did a good dinner

Even though we were apparently upgraded the room was a little small. One night is enough. Any longer I’d want a more spacious hotel with more facilities / garden

The checkin staff (cant recall her name) was very friendly and accommodating. She made sure I was comfortable and settled in well. The room was very clean and nicely decorated with everything I needed for my stay.

There was no parking available at the hotel. I had to park on the streets