The food was great and staff like Elosy and Hope and the concierge team left very pleasant memories.

It is a pity that a good cup of coffee is not included in “all inclusive “, especially where one is not an alcohol drinker. Athough an exception was made after I raised the concern, it would be great to have this possibility especially considering that Kenya is a coffee producer.

-I loved that there is security everywhere it’s a safe environment. -The way we were welcomed by prudence, she really made us feel home away from home and kept checking on us for all the days we were there. -I loved the fact that it’s quite big it doesn’t get crowded -The details that were taken in designing each part and all color combination ,the white buildings,the tall palm trees running from the property down to the beach that have the most calming sound plus the ocean waves sounds. -The pool we named it (pool with an island)

-The pool we named it (pool with an island) very beautiful,the entertainment team of shadrack and the colleagues creating a variety of activities daily which makes each day fun suitable for kids, adults,couples and solo travelers. -The food is good staff pay attention to you until you finish dinning.

Staff was not helpful very let check in and very early check out i never saw Hotel checked in 3pm and checked out at 10pm.

Check in and check ot time

the breakfast and dinner were very nice. The location the night entertainment the staff and the complimentary 4pm tea. the events organiser Sachita, such a great guy and helpful with everything we needed. The checkout lady Asia very nice and helpful. The Gym instructor and water polo guy Slim Shady ( Mr Muscles) very nice also. the spa treatment was amazing thanks to the staff there also. The pool very nice also and the restaurants like Istanbul. Pavilion overlooking the Indian Ocean amazing also.

The tv in the room could be bigger and maybe become a smart tv because just limited to the tv channels and some were of poor quality. Maybe a greater selection of meal options at night for example Swahili pilau which I would of liked.

We loved our stay. If u like quiet less busy place like Diani, Shanzu beach is definitely place to go and Prideinn Flamingo is best hotel along that stretch of Shanzu beach. Ambience is fabulous. Staff at hotel is superb,extremely kind a d friendly. Let me name few...Halima ,Gentrix,Rodges,Shikanda,Cynthia and many other. Food is delicious,decent choice,fresh and tasty. Outside dinners with live entertainment also fabulous addition. Pool are is amongst the best plus pool bar operated by Frederick and Maxwell...so delicious cold Balozi beer always available. So over we loved our stay. Thank u Flamingo we will be back. Tasha and Martin room 5202:)))

Only thing I didn't like but it's my personal opinion that you can pay little fee and get in to have a wonder around or lunch or dinner or just use swimming pool is bit strange,so at times it can feel like bus station. But it's only my personal opinion as I haven't seen it elsewhere before. Otherwise place is gorgeous and everything about it.

Great location on the sea Layout of hotel was beautiful Lawns, walkways, pools were perfectly designed Pool basketball game with 40 fellow guests on Sun 14th Oct was 2hrs of amazing fun. The staff create a wonderful playful atmosphere Food was tasty and well prepared

Hot Food buffet wasn't very expansive but it was enough

Our experience at this hotel was absolutely fantastic! The property itself is beautiful, with a charming and welcoming atmosphere. The staff is incredibly friendly and attentive, which made our stay even more enjoyable. The quality of the food was excellent; we truly savored every meal. What more could you want? The hotel offers everything you need for a perfect stay. There is a gorgeous beach where you can book various water activities, which is a great addition for adventurous guests. Every evening, there’s an amazing entertainment program, performed by a talented group that actively engages with the guests. This added a lot of fun and liveliness to our evenings without being intrusive. Upon arrival, we were greeted by a personal host who assisted us with any questions or requests throughout our stay. This personal touch was greatly appreciated and made us feel truly pampered. Our room was stocked daily with fresh towels and bottled water, which was a nice touch. By the pool, there’s a cozy bar where you can relax with a drink in hand, and you can also get towels there for both swimming and the beach, which was very convenient. As for the food: there was plenty of variety, and everything was carefully prepared. This made us very happy, as we could try something new every day. Although the all-inclusive menu might not be the largest we've seen, it featured exactly the dishes we wanted, and the quality was outstanding. If you’re looking for a beautiful place to relax and enjoy a worry-free stay, this hotel is the perfect choice. We highly recommend it and would not hesitate to stay here again.

The bar at the pool closes real early. It’s not a bad thing, we just were bummed about it.

- [ ] Very good reception, smooth check in, great service from Cynthia who informed us about the all inclusive package - wouldn’t have known otherwise, we were able to upgrade to this package and this completely changed our stay , we were able to relax and enjoy all the activities within the hotel without worrying about where to have dinner and all as all meals were included as well as bottomless drinks and snacks! - Great food I liked that they tried to change the menu every day at the buffet - [ ] Had too much fun at karaoke on Sunday night - [ ] Animation team puts in the work - Calvin Eunice, Keith and team - entrainment every night👍🏾 really great that they have an activity every night, you can never get bored it there, my favourite was karaoke on Sunday night. They also put on dinner and a show outside one of the nights we were there - [ ] They also have water activities during the day such as water aerobics and water Zumba, there are games as well such as Foosball in the lobby and table tennis near the pool so there’s always something to do - [ ] A big shout-out to the animation and security teams! I misplaced my lip gloss during karaoke, and when I informed them the next day, they went out of their way to find it and return it to me personally—such impressive service. - [ ] The hotel has great security on the beach, with a barrier ensuring only guests have access, I could leave my belongings on the sunbeds while swimming in the ocean. I also appreciated that they serve drinks at the beach but only when guests are present—if you step away, the security guards literally watch your drinks. I found this extra level of security very reassuring. - [ ] Relaxing massage at the spa, they could improve on the ambience in the spa for instance by having dimmer lights - [ ] Comfy room, clean, though we were two of us but we only got one pair of everything one pair of slippers, one dental kit

The room only gave us one item each eg slippers despite the fact that we were two guests in the room

The staff are attentive to details, very friendly, approachable, and helpful. The staff are the hotel's greatest asset! The most wonderful people i have met so far. Brenda was very kind and helpful. Service staff: I can't mention eachl of them. They are all great at what they do. Halima, Clare, Michelle, security near the kids pool area the house keeping staff who ensured our room was cleaned and beds changed daily very polite and friendly, front office staff always helpful and responsive regardless of the time. In short, Pride Inn should pride itself in the staff they have put in place to look after the customers they are the best of the best.

Couldn't find two items that were misplaced at the pool area. Had them checked at security still not traceable.

Loved everything! Room interior is simple and comfortable with all amenities. Bathroom modern and clean with full amenities, big shower with hot water all the time, hair dryer. My room ("superior room" as per booking.com with one double bed and a single bed; we were a couple with two young kids) had a balcony and a beautiful view of the ocean overlooking the garden and pool on one side. Swimming pool is nice and big with an island and bridge and a mini waterfall type feature which is great for standing beneath it. All the staff are exceptional in hospitality and helping and caring, special thanks to all the staff; waiters, cleaners, reception etc everyone; they are so welcoming and helpful. The food was really really good, breakfast was excellent. All the buffet meals had nice variety and great taste, I enjoyed all the meals. Their beach has the softest sand. The beach and pool side has gazebos and different types of beach beds and beach swings hanging beds to relax. Can't wait to come back again. They have night shows and adult/kids activities during the day but I couldn't do all that coz stayed just one night.

Quite pricey for me because I have two kids age 3 and 7 - they share the room and eat almost nothing but I'm charged like 50$ per kid. Some things to note - no bathtub in room. I think there is no bar which we can sit in the pool and have drinks.