The staff and facilities makes this hotel a 5 star in my opinion! Amani and Lucky's Entertainment Team was top! The chef Khamisi and Albert catered for our allergies and food preferences! Rodger's and team members Ogembo/ Chickanda / Frederick / Rehima at the bar were very nice and professional! Omar Ali at the gym was professional / kind/ knowledgeable and gave us good tips and techniques as Fitness Instructor. Josephine (Rahema) did a wonderful decoration of our room to celebrate our anniversary! The restaurant bosses and staff including Joel and Jaranda ( sorry I don't remember your exact name) made our anniversary special with the cake and entertainment! The reception staff Hope / Cynthia and others were always at hand to help and support. The pool staff Ravasco and Ghulani always keen to help and support!

We were not told about the facilities at the back of the hotel / night club until the last day !

From the moment I arrived, I was struck by the warmth and professionalism of the staff, among the best I have ever encountered — genuine, attentive, and remarkably skilled at ensuring every guest feels valued and cared for. Moreover, I must recognize the hotel reservations team, led by Ms. Nimah, for exceptional assistance in organizing my excursions, safaris, and tours. They went above and beyond, seamlessly setting up every detail with precision and care. Whether it was arranging transportation, choosing the best safari operators, or recommending hidden gems in Mombasa, their expertise elevated my entire vacation. Thanks to their meticulous planning, I was able to experience the very best that Kenya has to offer. The facilities are impeccably maintained, both the rooms and the public areas. If you're planning a trip to Mombasa, I can easily recommend Pride Inn Flamingo Hotel as the ideal place to stay.

In generalall went well.

Most beautiful city hotel ! The garden and arrange area are spectacular. The great staff and service.

The food was great and staff like Elosy and Hope and the concierge team left very pleasant memories.

It is a pity that a good cup of coffee is not included in “all inclusive “, especially where one is not an alcohol drinker. Athough an exception was made after I raised the concern, it would be great to have this possibility especially considering that Kenya is a coffee producer.

My stay at PrideInn Flamingo was simply outstanding! I arrived earlier than expected, but the reception team handled everything quickly and gave me a room as soon as possible. Thank you so much for the upgrade to the suite – it was a lovely surprise! The room was always clean, the food was excellent, and the service was top-notch. Everything was just perfect – the complete package was spot on! Special thanks to the kitchen staff and the waiters – very professional and always attentive. Also, a big thank you to the entertainment team for the great shows and fun activities every day. A heartfelt thank you to the Flamingo Team, especially LUCKY and MICHAEL, iuinc, lalu – you made my stay truly memorable. I will definitely come back! Thank you very much! Kind regards, Habil Sander

I paid for half board with breakfast and one meal included. Both dinner and breakfast were buffet with a wide spread of hot, cold, pastries and fruit. There's too much variety hence something for everyone.

Nothing

LUNCH, DINNER AND BREAFAST EXCELLENT, ENJOYED THEIR NIGHT GIGS, POOL AREA EXCELLENT

THE SEA VIEW, ACTIVIES AT THE RESORT AND STAFF SERVICE

Staff was not helpful very let check in and very early check out i never saw Hotel checked in 3pm and checked out at 10pm.

Check in and check ot time

I had a great stay at PrideInn Flamingo in Mombasa. The location is beautiful — the hotel is right by the ocean, with both a sandy beach and a rocky coastline. Part of the hotel is actually built on the rocks, which gives you a stunning view from the pool down to the ocean. The pool itself is fantastic, although towel service can be a bit slow. It’s supposed to start at 9am, but on some days, towels weren’t available until nearly 10am. Aside from that, the service was excellent — the staff were incredibly attentive and friendly. The food was very good. If you can, I highly recommend going for the all-inclusive option. Otherwise, meals are charged at 4,000 KES each, but there’s also an à la carte menu with more affordable options. The only downside is that the rooms are a bit dated. A bit of renovation and more modern decor would really elevate the experience. Still, it’s a lovely hotel overall and I enjoyed my time there.

the breakfast and dinner were very nice. The location the night entertainment the staff and the complimentary 4pm tea. the events organiser Sachita, such a great guy and helpful with everything we needed. The checkout lady Asia very nice and helpful. The Gym instructor and water polo guy Slim Shady ( Mr Muscles) very nice also. the spa treatment was amazing thanks to the staff there also. The pool very nice also and the restaurants like Istanbul. Pavilion overlooking the Indian Ocean amazing also.

The tv in the room could be bigger and maybe become a smart tv because just limited to the tv channels and some were of poor quality. Maybe a greater selection of meal options at night for example Swahili pilau which I would of liked.