The break fast is good and the location of the hotel is great too.

Internet service is not available on the rooms.

We stayed in the executive suites, which were quite pleasant and comfortable, and gave us space to work or relax. The grounds (which we could observe from our private balconies) are beautiful and peaceful. Every staff person we interacted with was incredibly kind, responsive, and eager to make our stay wonderful. Thank you, Hussein, Michael, Elvis, Anna, Lucy, as well as the guard at the gate. We also interacted some with the managers, Job, and a woman whose name I did not get. They were very kind and accommodating as well. The staff anticipated our needs and provided accordingly, including going above and beyond what we would have expected. All of the food was good, including breakfast made to order and the off-menu homemade pizza. My colleagues and I would gladly stay again. This is also a nice place with meeting rooms, event venue options, etc. that we might use in the future.

This is not really negative, but just an FYI: The hotel is under new management, and is therefore under renovation. We were never bothered by noise, but saw them working hard on upgrades. Also, it used to be called Sakinas Luxury Suites. I only mention that because in my searches for information or location, I found both names, and it took me a little while to figure out they were the same place. I know they're in the process of cleaning that up online, so I imagine that won't be an issue for long.

It’s a nice big clean well kept property that is quite close to the giraffe center as well as other landmarks. The breakfast is really wholesome and abundant, Chef Joseph is a sweet man and fed us with love. The restaurant servers, Anna and Micheal, were thoughtful and caring. The front desk staff, Lucy and manager Job were very helpful and kind. The housekeeper Rosy took great care of us and made sure we were comfortable.

It’s not well maintained. Covid took a toll and the torrential rains the two weeks i was there made things worse. In the room i stayed in, they need to repair ceiling for leaks, their generator needed to be repaired, the AC needs repair, light bulbs needed to be replaced, the hot water didn’t work on some days, the water stopped working because of rain damage to their plumbing. Having said that, they fixed most issues right away, they were caring and concerned for our safety and well being and they made every effort to make us comfortable. Extremely nice staff.

Everything. From the reception I got form the friendly and polite staff, the generously spaced and spotless rooms to the lovely breakfast. The hotel is conveniently located just a few minutes from a few must see tourist sites like the National Park to the Elephant Orphanage. The room I stayed in had air conditioning and there's free WiFi on the whole site. The gym and swimming pool are also free for all guests. All in all I really enjoyed my stay and it was fantastic value for money. I'll definitely be back with my family.

The hotel was renamed. Booking and Google still show it under the old name. The drivers cannot find the hotel because of this. The pool. The suite is not 150 m2. Only 50 m2.

Very quiet rooms. Nice staff, especially Michael doing his best to meet our request

Checking out, the promised discount was not given. We'd made an agreement with Hussain, which he denied. Make sure you'll get it in black and white or pay first

Professionalism

Nothing

The staff, the pool, the gym, the food, the room, the elaborate Moskito net, the greenery, the balcony, the bathrobes….

Great location. It’s an old big grand hotel.

Needs bit TLC

Everything

NA