Hotel cleanliness, ambience. Rooms are comfortable.

The hotel management has to do something with their reception staff. This was my second stay in this hotel and again I had very bad experience with reception staff. My reason for choosing this hotel is its location which is convenient from my work location. This time, I didn't had any prior booking at this hotel, while on reception the offered rate was higher than what I got on Booking.com; hence, I booked it online and showed them my booking number. Despite having booking details available with me in hand, they made me wait for approx. 45 mins at the reception and from her (reception staff) behavior it was quite obvious that she was not happy me booking it through Booking.com and made several story which was totally unreasonable.

Generally nice and friendly. Good restaurant staff. Food was average to good. Clean

Reception staff were rude to guests, esp the female staff. Note not all were unpleasant. They also in some occasions were obviously nicer to white skinned persons. We stayed for 10 days and observed it a few times. I did report it one day when an incident was just unacceptable- not directly to me but the guest before me and then I got the tail end of it! The Asian dishes in the menu require improvement. Otherwise food was acceptable. Nice breakfast choices.

The food here is fantastic, especially the oxtail soup. The hotel staff are really professional and helpful. They help us book the local tours. A 24-hour open coffee shop onsite is also very helpful. This hotel is close to Wilson Airport from where a majority of safari flights leave, so you avoid downtown traffic. However, it is located in Surburb next to busy road, so you can't really go out to have a walk.

The room is quite blank, business-like and a little depressed looking. It has an open bathroom without a door which offers zero privacy for fellow traveler.

Nice sized rooms. You can always tell the cleanliness of a hotel by the stars of their bathrooms. This one has glass doors on both shower and lavatory..not a tacky shower curtain. The size of both is good but a little larger would be better as large guys like me struggle in average sized bathrooms. Beds were firm but not hard so you can get a good night's sleep. Air con works ! Internet has good speed here so that's useful.

No fridge in the room so if you bought something that needs preserving for a few days before you fly off and take it with you,well,you can't as the rooms do not have a mini fridge. I didn't use the pool, massage facilities so I can't comment on those.

Nice modern hotel at very good location. Next to Carnivore restaurant. They arrange you escorted walk through nice park to/from the hotel. Perfect to stay before the return flight.

They assured us that they will make reservation for us at Carnivore. Coming there there the restaurant could not find it. We asked for wake up call at 5 a.m. They did not woke us (fortunately we set also our clock, otherwise we could have problems with the flight), They are renting their premises for clients outside the hotel So in the afternoon there was a bithday party for a child at the pool. And there was another evnt in the evening.

- Quiet/peaceful - there was a concert on the neighboring Carnivore grounds one night and I couldn’t hear a thing from inside my room - Clean facilities - Professional and friendly staff - Very blind out curtains - Big room with lots of storage - Room pricing was reasonable - Close to lots of places in Nairobi - Happy hour cocktails were good

- The food was a hit or miss for me, I had 3 meals from the a la carte menu while there and there was something not fresh enough in each, it wasn’t major enough for me to return the entire plate though. Disappointing considering a premium is charged on the food.

The heated pool area was excellent and the hotel had great amenities including massage services, restaurants including Carnivore and a bar. The staff were the best thing about the property. Everyone was friendly and helpful and they remembered us even though we only had a short stay. The hotel was decorated with modern tasteful decor.

Everything was great. The location was a bit isolated so not the place for someone looking for a city experience.

The cleanliness

Slippery tiles in the bathroom area Perhaps a section could be designated as a quiet zone - it was quite noisy at midnight with some inconsiderate guests coming in after a night out and going in and out of rooms until I firmly but politely asked them to stop. There should be a choice for guests who value peace and quiet rather than visiting the Carnivore nightclub next door.

The staff were all very pleasant and helpful, nothing was too much for them. From the manager - Irene, to ask the front desk staff to the chef, bar and restaurant staff including security. It really was a pleasure returning to this hotel, where I had been last year. This time, I came with 10 people. Surprisingly, none had any complaints at all!!! 👌🏽👏🏾👏🏾👏🏾

Nothing at all. Everything was on point@

Room was lovely and staff were helpful

Could be a little cheaper and they could offer you a room to shower in if you have a late flight but have to check out early. Also, there is a pool but it’s strange to use it when there are loads of business meetings and conferences on with people doing them outside on the tables around the pool