The staffs are incredibly friendly and helpful. Initially I ordered the single room, but it turned out to be poor lighting and overly small, so I switched to a double room on the second floor. i love that there is a restaurant right next to the hotel - but they sometimes don't open on Holidays!

The cleaning process should be more rigorous - but the staffs are responsive.

The hotel is in a serene environment and is a quick detour from the main highway. It is located near amenities like airport supermarkets and business premises. The price was affordable and was on offer. The rooms are clean, cosy, and spacious. The staff were hospitable. The hotel offered free WI-FI.

They could do better in the dining area. There is no space for serving food. The hotel signage is poor. its in a hidden area inside another business property, so there is no clear direction to the location. One has to make a call to get to the area. the breakfast took time to be served.

Quiet room no matter that have big road next to hotel, it's not so busy area of city. Freindly stuff from reception. On your demand they can clean your cloths. Good food they have.

Very small room, front door can't be oppen properly becouse have small table with 1 chair on wall and we are two. Beds sheets have a hols, they change next day with same problem. Friday night have a party from bar near and its so loud you can't sleep

I liked the room service, Kevin is a very friendly chap. Also the ladies at the front desk especially Sarah, who helped me out with M - Pesa was nice. and also the one, I can´t remember, she almost always said my name while greeting me... :) I liked, that they were so easy going and chill, which is a huge plus. You could even sit there and work in peace just outside the reception. There is even a small cute bell, you can ring on for ordering anything.... you would like... Another thing is the big outdoor space / restaurant and bar area, which kinda had a nightlife vibe in the friday and sat evenings Capital Heights Hotel will be such a nice memory for me - perhaps I will come back here one day, miss Nairobi a bit, when writing this in..

mmmh one thing could have been to have proper window with light coming in, I was too lazy to ask for this, but I guess many other rooms has windows.

The service was great. The facilities are amazing and it's at a great cozy location, an eatery and a bar a few steps away.

There was an issue with payments system that could have been resolved or properly communicated. Otherwise great time!

There is a restaurant next door that is very reasonably priced, including a bar with friendly staff. The rooms all have mosquito nets, and the showers have hot water from a combination boiler on the shower head.

The location was a bit deserted. If you're into nightlife, you can hang out at the connected bar, but if not you may have to take a taxi a bit further. That said, Franky's Cocktail's is nearby and it is a great, no-frills local spot to watch a game.

It is located in a convenient and safe place.

1. The don’t have own restaurant. 2. The breakfast sometimes is late. 3. The items in the menu are not served as prescribed e.g Pancakes no honey served with it, Fresh Juice is served as Packet juice. 4. The room that I was allocated is not the same room that I booked. when I inquired why the receptionist said they hotel doesn’t have the described room and I paid extra money for the facility that was described in the booking. 5. The bed sheets were torn and had stains.

Everything was good...

Missing towels from time to time...but the rest was lovely...Food ,place and environment ..super Thank you and I recommend staying in this hotel .....Patryk

Friendly staff, very accommodating - they accepted my request for early check in and late check out. Clean facilities. Comfortable.

WiFi connection wasn't strong in the room.

Room was very ideal. Comfort was of the utmost quality, the bed was very comfortable.

The breakfast could've had a bit more variety and also quantity.