Wonderful, very high level of services and Facilities, including a spa, pool, and excellent breakfast with Gluten-free choices. Staff were polite, helpful and very pleasant. Citam Pentacostal church services are walking distance and are worth attending on Sundays.

The location is good but mostly by Uber, not comfortably walking due to not having crosd-walks on the major roads. But bwe only stayed for 2 nights. It's about 1 mile away from Jeevanjee Gardens in the business district and about the same distance to the International Convention Center, Nairobi University and the City market.

We were able to get early check-in and early check-out which worked out well for our flight. The staff was very helpful, we had a lot of luggage and weren't sure we were within the airline limit, so they weighed each bag for us, which was wonderful, really put our minds at ease. The wing of the hotel we were in had been upgraded from the last time we were here and the place looks and feels modern and amazing. We were also able to get food for the baby early in the morning before we went down for breakfast which made for a more relaxed breakfast experience.

The staff here is absolutely wonderful, the rooms are clean and lovely. Everyone goes above and beyond to assist you. Food was not bad, wasn’t a fan of the in room dinning in menu. However we had a fantastic stay and can't thank them enough! The spa was lovely and one of the best foot massages I had in my life. The steam and sauna rooms were so clean and the service was even better. I’m staying at Emara olé serini atm and compared to that hotel I wish I stayed at Sarova longer.

In room dinning food was not good. The burger was a bit of a let down.

Sarova hotels always do a nice job. This place was clean and comfortable. I especially liked the massage I had. Poached eggs at breakfast.

Having to wait for my international flight later in the day, past checkout, it would have been nice to have access to the fitness center to take a quick shower before I left, or at least a place to change my clothes, but they denied access. A simple courtesy that they couldn't find in their heart to allow. I thought it was petty. Tainted my overall experience.

It is a beautiful property with excellent rooms and a lovely breakfast restaurant. The Restaurant staff and the Housekeeping staff were very courteous. Wifi was strong in the room. I chose this property over several others and am very glad I chose it.

A small regret was that we didn't get 2 hours late checkout free of charge, but the bigger disappointment was about room service not bringing us plates and spoons for dinner despite making three calls to them over 2 hours. They finally brought them after we had finished dinner! (Maybe they were unhappy that we ordered food from outside). And, as we took a car from the hotel to get to the airport, we got a car that was filled with dust and could not operate the AC without pushing dust to our face! The car had been used for a game park visit and had not been cleaned! Not worth the $40 that we were charged!

The hotel is very clean and looms very nice. The staff is very friendly, respectful and always willing to help. The rooms are average level of luxury, but everything is clean and well arranged. The pool is spotless and the spa/gym area are spacious and big (although haven't tried the services. The hotel helps with on the spot tours and transport to and from the city if going out in the evenings. The food at the restaurant is delicious (had breakfast and dinner) and the service very good. I recommend it from the bottom of my heart!

Hotel conveniently located very close to the city center; very friendly and helpful staff. The saxo night on Thursdays is great, excellent musicians and great atmosphere

The food at the restaurant could be improved, it wasn’t bad but not good either, after trying 3 times we preferred to go to other restaurants. Missing basic amenities like shampoo and mini bar beverages and snacks.

We arranged a pick up at the airport in advance. The driver was waiting for us upon arrival and took us to the hotel. The reception was warm and welcoming. The lobby is lovely and our room that was upgraded when they found out it was my husbands birthday was lovely and comfortable. Breakfast was delicious and the staff couldn't have been more pleasant. This was a wonderful start to our African safari!

We had a 2 night stay and a separate 1 night stay. The hotel was immaculate, the staff welcoming and friendly. The service was first class. Food, both breakfast and dinner, was very good and well priced. A pleasure to stay in.

We had an issue with 2 non working room keys on our second stay. It happens. The staff were very helpful in sorting this. That was the only issue in both stays

The Sarova staff are all friendly and made my stay a fun one. Special thanks to Anthony in the bar for whipping up a late nite smoothy and providing wonderful discussions about life in Kenya. I learned so much on my trip, especially how to enjoy each day in a positive and appreciative manner. The Sunday brunch was amazing, foods from around the world made so well. The band playing at the pool was fantastic. They covered everything from Kenyan and Nigerian songs to Michael Jackson, Bob Marly, Stevie Wonder and Rihanna. A truly gifted group of musicians. I would gladly pay to hear them play again, especially if there was a dance floor. I loved the gym ! Great staff to assist in your workout. It was enjoyable riding the bike in front of an open window overlooking the pool. I love the fresh air. The grounds are beautiful, avocado trees, tall palms and hedges, beautiful flowers. You can take a stroll around the grounds and relax on the various benches provided for guests.

The breakfast buffet was really good but I should have included it in my booking. It was a little expensive, when purchased individually, compared to other restaurants in Nairobi. I much prefer an open window and fresh air, keeping the air-conditioning turned off whenever possible. It would be nice to have even a small window that opens with a screen to keep the bugs out. Guests were notified prior to booking of the ongoing construction upgrades, and there wasn't really much to complain about. It's nice to see ownership continuing to invest in the property, especially after the ridiculously long lockdown period that significantly reduced revenue across the hospitality sector.