The friendliness of the staff. Their kindness was lovely to wake up to in the morning. The bed was very comfortable, food was very good.

We are an older couple. The stairs were difficult. No air conditioning was difficult and the fan in our room, on the ceiling was very noisy. If we cannot get a ground room floor we cannot stay. That would be sad. The cost was above what we thought it would be. As Missionaries who stay in Nairobi while coming from Us and going back to Us on a regular basis, we look for less expensive places to stay. Your staff, all of them are awesome!!!!

Clean and comfortable rooms that are well laid out for the business traveller and have comfortable beds. Good quiet location within easy walking distance of Nairobi's Central Business District. Staff were friendly and helpful. Guests are able to use all the facilities of the adjacent Fairview Hotel, including its pool and garden cafe, which is an excellent place for informal meetings

Breakfast was good, but not as good as it used to be before Best Western took over as managers of the hotel.

I absolutely loved my stay at Best Western Upper Hill. The staff is the best - they're incredibly sweet, welcoming, hospitable and do all they can to make the most out of your stay. Any ask is possible and is welcomed with a smile. The rooms are good, very clean, and the restaurant and swimming facilities of the neighbouring Fairview are a major plus. Loved it, good value for money, would definitely come back!

None

The breakfast was great. The staff that prepared and served the breakfast were nice and receptive. Thanks to DOLPHINE, JULIET & a dark Chef, whose name I cant remember now. They were all wonderful people. Oh yeah, those at the reception- Melvin, John & Elizabeth were awesome, always ready to help & very professional. I can't stop without mentioning one of the drivers. Mr Paul is a very amiable man, I bonded with him easily from the time he picked me from the Airport. He showed me many nice places in Nairobi. I still communicate with him till date.

There was no bathrooms slippers in the room. The hotel should make bathroom slippers available in all the hotel rooms.

1.security security security. access points with key card on atleast three doors during night hours . There is some next level security here he he a South African definitely designed this. 2.you stay in two hotels literally with access to fairview hotel this is wonderful mix of two experiences 3.great breakfast 4.warm insulated rooms for cold nbo weather 5.strong hot shower curved n nice 6.strong wifi and work desk 7.Pauline and Peter.. what a lovely duo, offered me a late check out n kept my luggage for a bit, after checking out. These two are passionate about their work. Night staff ofcourse are more gloomy. 8.Value for money as they have specific bed accommodation that worked very well for me and offered value. 9.You can walk to cbd from here and other cafes near by Overall a very lovely place to stay, will be back. 10.Nicely carpeted corridor that added warmth 11.Lovely lobby 12.Well scented lobby washrooms

1.Thin corridor so don't come with overly sized luggage. though it will still fit. 2.Walls abit thin but ok.. minimal noise.. even I had worship music up a botch.

The staff is what I love most about the stay, they are absolutely professional, friendly and helpful. they make you feel welcomed and among friends. the place is also very elegant, provided with all amenities and the gardens are a pure pleasure. the rooms are also well furnished and well-cleaned. The place has an over contemporary yet at the same time homy atmosphere to it.

nothing in particular, everything was convenient to me

Central Nairobi location,, but in a quiet area and access to the more sophisticated facilities of the Fairview Hotel next door, such as swimming pool, restaurants and pleasant garden cafe.

No lift up to the 3rd floor room I was allocated. That made humping luggage up and down a chore. Breakfast quality has declined since Best Western took over the hotel management, but it is still reasonably good.

Breakfast was great. The restaurant area was right on the same floor as my room. The staff was great! Peter, Bridgite, and Melvine at the front desk were all extremely helpful. Boniface in the restaurant showed me how to use the MPesa system (it was my first time). Stephen, the security guard helped me with my bags. Juliet, the breakfast hostess was friendly. Hannah in housekeeping was most helpful. The staff was great.

The food from room service provided by the Fairview Hotel next door lacked a certain something . . . I believe its called "flavor". The pizza was passable, but everything else was bland. Filling, but bland.

There is a very good restaurant and staff near our hotel which is connected, very huge garden and nice swimming pool, its like a heaven. Foods are delicious.

There is no elevator to the rooms, you have to walk from stairs 4 floor. Breakfast could be more rich.

Highly recommended for both business and private stays in Nairobi. The staff in the reception are very efficient and courteous. The rooms are comfortable, light and always clean. The hotel is well located not far from the center, but in green and peaceful surroundings. With the new expressway it is just a 25 minute trip from the airport (I recommend the hotel's own drivers, they know the short cuts). The restaurants, cafes and gardens at The Fairview next door are a major bonus. I stay here often and will continue to do so.