I arrived at the hotel feeling extremely unwell after a rough 8 hr drive - the staff were extremely attentive and efficient in getting me & my friend checked in fast. I was very grateful for a super comfy bed, a/c and room service, along with the pool & massage to make use of the next day. The driver that took us to the airport after checkout was amazing - super professional & lovely car. Just the comfort we needed. Thank you.

Noisy works going on above the pool, but I get that this has to happen at some point during the year.

Everything about the hotel was top-notch. The rooms were modern, beautiful and with top quality bedding. The heated pool and dining areas were amazing. The gym was ultra-modern with a real trainer to assist. The gardens were beautiful. The concierge and front desk were professional and helpful. The store was great. All staff, wonderful. We also stayed at the Lake Elmentaita and Masai Mara Serena Lodges with the same experiences. If you want a classy vacation, book with Serena!

Fant

I wanted to visit the cathedral so the location was perfect as was walking distance. I arrived very late to the hotel and received a warm welcome. room service was available as the restaurant had closed by this time. The room was clean and very comfortable. Toiletries were provided as were some snacks from the mini bar and tea and coffee making facilities. The decor of the hotel was lovely. My booking had not included breakfast so unable to comment on the food but the coffee was very nice. There was no time to enjoy the pool in the lovely surroundings. I would definitely stay again in the event of travelling to Nairobi

No comments

The buffet menu in general is gorgeous and multicultural. The waiterss, staff in general are very kind and helpfull. It creates curisoity to come back . The hairdresser in the hotel and the spa is just miraculous ,especially for black hair and spa / jetlag . ( note; this note is not for being published,its just to thank/ encourage serena staff)

Nithing

Friendly staff. Comfortable rooms with a great housekeeping team. Very warm outdoor pool (31 degrees). Lovely spa section with sauna, jacuzzi and wonderful therapies by experienced staff. Breakfast buffet was excellent with a great choice of healthy options, including a variety of fresh juices, homemade muesli with seeds and choices of nuts, milk alternatives such as almond, rice or soy, gluten free options and more. Best a la carte meals are from the Indian cuisine menu.

The waiting time for a la carte meals in the restaurants was often close to an hour, even when it was not that busy. Restaurant service often seems unorganized with either too much attention (by various waiters) or hardly any. Desert was never offered so if you like desert, remember to ask.

The room was ok. The pool was big enough, but there are too few sun loungers. The drinks on the poolside were well made and good! Good for a short time stay.

The service at the breakfast! We ordered something from the egg station and asked four times after our order, as it took a very long time. Eventually it came, but it was too late, as we had to leave. The check-in procedure was not smooth and think our taxi reservation was "lost" for a while. Towel rack felt down in the bathroom. Bathroom was small.

The restaurants, the great service, the pool

The jacuzzi in the spa area was not working. I asked and was told that it was broken with no more explanation, that’s it! I always book hotels that have a spa, with steam room , dry sauna AND a jacuzzi . Having a non working jacuzzi in a 5 star hotel is not acceptable

Professional friendly staff. Nice breakfast. Although in city felt calm and relaxing in public areas. Nice pool area. Well appointed rooms with Elemis products. Security appeared thorough. Nice hotel shop better prices/products than we found in other places.

Nothing

Wonderful friendly attentive staff Spices restaurant was delicious young female chef outstanding. John the concierge set up a great tour of the city and museum of natural History A must see.

View was not great they offered to change but not a priority on this trip

All the staff was very pleasant, polite and welcoming! They went above and beyond to make sure my stay was comfortable and memorable. I would highly recommend this property to other visitors!

The food quality at some of the restaurants could be improved .