The staff were always warm and friendly. The food was amazing. I'd like to mention the chauffeur service led by Mr. Eston and his team was incredible. Very comfortable and polite. Ms. Leah at the reception, great to have met you. Mr. Edwin, Mr. Jeremy was always a delight driving around town with you. Overall, excellent service and a great experience.

Nothing really. Oh yeah the security check at the entrance gate, where we had to get down from the car even as residents. Need to check on that. Sometimes we'd come back exhausted n having to go through the security scan was quite unnecessary. That's all. 😊😊

I loved the setting of the hotel and its beautiful garden ! An amazing oasis in the middle of the city. Very friendly and helpful staff, good a la carte breakfast options with good coffee which can all be enjoyed in the garden.

The wifi was not great, jumped on and off with little bandwidth. Also the pillows were not the best quality.

Omg the Staff are just gems !! Service was outstanding. Such a special atmosphere. We were here around Christmas and the decorations were so magical.

I didn’t like leaving this hotel 😀

Safe, secure, clean, attentive hosts, Very comfortable, beautiful, smells nice - What's not to love? This place is as I had imagined but never stayed. Now I will be staying here with my family the next time I visit Nairobi. The breakfast was great- Had many healthy choices. I am a history buff - so I liked that they have incorporated the history sorrounding the hotel in many spaces. We loved the gym/sauna

Dinner. The food was not as great as to match the hotel.

We loved the garden and the cin cin bar. Great atmosphere, very kind, helpful and smiling staff. Excellence at all levels and in details - live jazz band in the evening, great smell in the lobby and even great body wash!

Have to be difficult to complain about anything. Would just love to have more nuts for breakfast.

The Staff were so lovely and warm. They brought me a cup of tea after a very late check in. The service was top notch!

I didn’t like leaving the property!

It’s a beautiful historical hotel that has been very well maintained and retains its authenticity. The service was exceptional, blending professionalism with Kenyan hospitality and warmth. We loved our stay.

Breakfast room was pleasant. The variety of offerings was good, but there was nothing outstanding. The bar area was very pleasant. The grounds are beautiful.

With the price charged it seems there could be a less expensive option for transportation to/from the airport.

Everything was awesome! No its not about the lego song.. but the people are all great

Nothing.. maybe the price was a bit high but worth it. Food was superb, this is first class treatment from all the crew.. hope they all stay the same

Unbelievably beautiful. The hubbub on Nairobi vanishes when you enter the iconic hotel. The staff were incredibly friendly, gardeners and managers alike. Everything you could want 24 hours a day. Will be coming again.

Nothing