Unfortunately, I got sick while being in Nairobi. The hotel staff and especially the hotel nurse were going above and beyond to help me, for example guiding me to see a doctor in the city. The rooms are very clean, and the restaurant bar has a decent variety of food for acceptable prices.

Some of the room's furniture is a bit old, for example the faucets in my shower were of an old manufacturing style and at least in my room barely working: The rooms could do with a small renovation.

The suite was well furnished and presented. The staff were amazing, especially the customer experience rep, who managed to trace and deliver my luggage lost by the airline. Breakfast was a good local and international spread. We didn't use the à la carte restaurant (Nairobi is too full of interesting places to experience), but we did use the bar menu a couple of times. The bar serves the best home-made burgers to be found in Nairobi! The hotel has a pool and fitness facility, free to guests. We explored the hotel, as you do, and the facilities look great, although we didn't use them.

Nice people at the reception, a solid breakfast, a reasonable room. The location is great, near the University of Nairobi - it felt quite safe there. Downstairs at the hotel was a nice and spacious restaurant.

There is some club near the hotel and there was so much noise coming out of it in the night that I could hear it in my room (15th floor!) with closed windows - fortunately, I had earplugs to handle this. Also, they seem to still have Windows XP in their internal IT systems...

The food was delicious 😋!Hats off to the chefs!The staff were very friendly and always available to help.When I had a problem with the wifi in the room,they sent an IT technician immediately to resolve the issue 😀 .There was always hot water in the bathrooms.It was a good starting point to discover Nairobi.The location is great!

The wifi sometimes was not very good

The food and security

The attendant on my floor was too tentative it was over the top. He was always there which was a bit creepy once he invited himself to straighten up my curtains? Which was very odd, had to order him out and explain that everything was fine please leave

Breakfast was excellent. Very good array of fresh food. Staff were very professional and customer friendly. Front desk staff have a good flair for hispitality. Restaurant and Lobby Bar staff outstanding. Special mention to room cleaning staff Ms Ruth. Irreproachable work commitment. Very good snack menu👍

Air conditioning not working in lounge area. Furniture in lounge aging.

My room was great with fantastic view, we really enjoyed our stay, great selection for breakfast and lunch, The gym and pool are a great addition to our stay, we look forward to returning, staff were very professional

The location was fantastic but the facilities ( the gym, pool, massage room and facilities) are dated and needs updating and better maintenance.

The lighting in the room can be brighter- I was on the 15th floor. The bathroom is dated and needs updating renovation or proper cleaning.

Amazing necessary facilities are provided in the room. Each room has its suite with an amazing view of the city. Professional, helpful, and friendly staff. Located right in the center of Nairobi, therefore easy access to important features of the city.

There is absolutely nothing I hate.

Staff were very welcoming and service-minded, and were also very obliging in moving to another room. Enjoyed the use of the swimming pool, as well as the fitness centre, where staff and users were really friendly. Special thanks to the in-situ coach Patrick for a good workout.

Room initially was rather dark, even it had a lovely old style beaudoir type decor. Staff were very obliging in moving to another