I had a great week at this hotel. What I loved the most, and what I’ll definitely remember, is the staff. Everyone was super friendly and helpful. The ladies at the front desk always had answers to my questions and helped with anything I needed. Personal and huge thank you to Regina! Breakfast was tasty, and I also really liked the food and the menu at the restaurant.

The hotel is a bit old. It’s clean and well looked after, but could use a bit of an update. The only real downside was the Wi-Fi in my room, it didn’t work at all. It worked fine in the lobby and hallways, so I had to sit out in the corridor sometimes to get work done, which wasn’t very convenient.

The front desk staff, esp Violet, were very friendly and helpful. My concerns about the room (e.g., lack of water pressure in shower) were addressed immediately and even noticed by the person who cleaned the room before I noticed it myself, and he had it fixed right away. Whatever issues there were, they were always addressed with punctuality and friendliness. The free wifi worked very well all the time. The breakfast was excellent and had a great selection of different options, and the serving staff were always friendly and helpful. The convenience of the hotel to the conference at the University of Nairobi across the road was great, and the the location of the hotel was great for getting Ubers and taxis. The hotel has a nice pool, gym, and steam room, which I looked at, but didn't have time to use. The restaurant and bar are nice for dinner. The security people at the front door were always so friendly, and I always looked forward to their smiles upon return to the hotel or in the morning when departing. The suites are lovely and good value for money as you have a separate living room and bedroom. Our conference had to go online for the first day due to protests in the city and we had to be confined to the hotel, so doing the conference online was easy in the living room section of the rooms. The hotel gave us a very nice final banquet at the conclusion of the conference.

Be sure to ask for a quiet room if you are a light sleeper as the rooms facing University Way, the main road, can be very noisy with the traffic. I was initially placed on that side, but then had to check out and store my bags when I went on a three-day safari, and made the front desk aware of this, as well as the Guest Relations Manager, who was also helpful. They put me in a room at the back of the hotel for my return check-in with a lovely view of the city of Nairobi, and I slept much better and heard no traffic...I was on a higher floor which also helped. Some of the facilities in the bathroom are a bit outdated and probably need to be upgraded, but everything worked well in the end, and the hotel was very good about fixing things.

The hotel is situated just at the western edge of the Central Business Center of Nairobi. With 5 minutes walking to the center of the CBD. The building is called Lilian Towers and is an iconic building16 storeys high shaped as an "S" and exterior designed to look a bit like a corn cob. First high rise building in Nairobi. The hotel is easy to reach from the main roads and a good starting point for any kind of excursions. We were upgraded to a suite with sitting room and bedroom, which is very convenient when one wants to rest and one wants to watch TV, work or read. Guests have free access to gym, swimmingpool and sauna. The breakfast is very good with a luxurious choice of anything one can want from the buffet.

While the breakfast and lunch are served in a luxury buffet restaurant, the dinner is served in a small restaurant more like a bar. I would have preferred to dine in the luxury buffet restaurant. The mattresses were very hard, I have never slept on such a hard mattress before. (When mentioning this after 2 nights we were told that on request the hotel supplies an additional softer mattress to put on top of the regular mattress.)

Most of people on the staff were helpful. Special shout out to Ms. Naomi who was very helpful. She is professional, welcoming, friendly and very helpful. You should give her a raise.

Every morning, water dripped from the bathtub above into my bathroom. The floor was wet every morning. I alerted the front desk. A plumber came in to help but he said there was nothing he could do when the tenant above me fills their bathtub.

Unfortunately, I got sick while being in Nairobi. The hotel staff and especially the hotel nurse were going above and beyond to help me, for example guiding me to see a doctor in the city. The rooms are very clean, and the restaurant bar has a decent variety of food for acceptable prices.

Some of the room's furniture is a bit old, for example the faucets in my shower were of an old manufacturing style and at least in my room barely working: The rooms could do with a small renovation.

Nice people at the reception, a solid breakfast, a reasonable room. The location is great, near the University of Nairobi - it felt quite safe there. Downstairs at the hotel was a nice and spacious restaurant.

There is some club near the hotel and there was so much noise coming out of it in the night that I could hear it in my room (15th floor!) with closed windows - fortunately, I had earplugs to handle this. Also, they seem to still have Windows XP in their internal IT systems...

The suite was well furnished and presented. The staff were amazing, especially the customer experience rep, who managed to trace and deliver my luggage lost by the airline. Breakfast was a good local and international spread. We didn't use the à la carte restaurant (Nairobi is too full of interesting places to experience), but we did use the bar menu a couple of times. The bar serves the best home-made burgers to be found in Nairobi! The hotel has a pool and fitness facility, free to guests. We explored the hotel, as you do, and the facilities look great, although we didn't use them.

The food was delicious 😋!Hats off to the chefs!The staff were very friendly and always available to help.When I had a problem with the wifi in the room,they sent an IT technician immediately to resolve the issue 😀 .There was always hot water in the bathrooms.It was a good starting point to discover Nairobi.The location is great!

The wifi sometimes was not very good

The food and security

The attendant on my floor was too tentative it was over the top. He was always there which was a bit creepy once he invited himself to straighten up my curtains? Which was very odd, had to order him out and explain that everything was fine please leave

Breakfast was excellent. Very good array of fresh food. Staff were very professional and customer friendly. Front desk staff have a good flair for hispitality. Restaurant and Lobby Bar staff outstanding. Special mention to room cleaning staff Ms Ruth. Irreproachable work commitment. Very good snack menu👍

Air conditioning not working in lounge area. Furniture in lounge aging.